adam

Is that possible to request approval manually based on the Ticket. Something similar like bypass approval option?

I have created new extensions for portal inorder for portal user to be able to see ticket assigned to him . How do i write the OQL query so that the portal user able to see the ticket assigned to him? and also with update capabilities so the portal user able to update public log. <classes> <class id="Ticket" _delta="must_exist"> <scopes> <scope id="all-in-contacts" _delta="define"> <oql_view><![CDATA SELECT Ticket AS T JOIN lnkContactToTicket AS l ON l.ticket_id = T.id WHERE l.contact_id = :current_contact_id...

I have created new extensions for portal inorder for portal user to be able to see ticket assigned to him . How do i write the OQL query so that the portal user able to see the ticket assigned to him? and the scope id=? <classes> <class id="Ticket" _delta="must_exist"> <scopes> <scope id="all-in-contacts" _delta="define"> <oql_view><![CDATA SELECT Ticket AS T JOIN lnkContactToTicket AS l ON l.ticket_id = T.id WHERE l.contact_id = :current_contact_id AND T.finalclass IN ('UserRequest', 'Incident')]>...

Please guide me step by step how do i implement Approver L3 or After the Approvers L2 approve complete pass to Substitute L2 for approval.

Hi Combodo Team, Need some help on customizing iTop for Approver Level 3. This is my current extension: iTop:version 3.0.3 Approval process automation Version: 2.3.0 Wonder if you can provide some assistance how can i accomplish this..

After scratching my head for Few hours, manage found the solution. im running the iTop application on my Firefox browser which already signing to another email account. So when i generate access token the popup widows appear and disappear without any options. Its took a while for me to understand its generation access token form the account which already signin in browser. When i run the iTop in an Incognito when generate the access token only than the popup appear to input username and password....

Hi, Previously I have successfully integrate OAuth 2.0 Mail Inbox with Azure and everything working Normally. Today i have add a new OAuth 2.0 Mail Inbox and im getting error Failed to initialize the mailbox: Reason: cannot change folder, maybe it does not exist Is that anything to do with Depreciation of Microsoft Basic Authentication? Microsoft disabled Basic Authentication on 1 January 2023, this has resulted in certain third-party mail clients no longer working with College email. ICT can unfortunately...

Hi Jeff, Thank you so much. The issue has been resolved. Currently under the Level 2 approver i have Profile "Service Manager" after i add another Profile "Service Desk Agent" and OQL Approvers L2 SELECT Person WHERE Person.email = 'xxx' AND Person.id NOT IN ( SELECT Person AS manager JOIN Person AS employee ON employee.manager_id = manager.id WHERE employee.id=:this->caller_id) Everything working as expected. I hope it helps anyone with similar issue. Again Thank you so much Jeff :)