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Unable to Create Ticket from Mail

Duane
2020-05-01
2022-09-09
  • Duane

    Duane - 2020-05-01

    iTop can read my desired inbox but its unable to create any tickets. Error message and screenshot of inbox configurations below. Cron is running as well, i believe it has something to do with my ticket default values.

    Error:
    "Failed to create a ticket for the incoming email - Failed to create a contact from the incoming eMail. Caller = user@mycompany.com"

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2020-05-01

    Hi Duane! This forum is for advertisement of (mostly) third party extensions.

    Try specifying the values (IDs) for fields with 'id' in it.
    Also, "name" and even "org_id" doesn't seem like fields which should be with "ticket default values".

     
  • Duane

    Duane - 2020-05-04

    oh i'm sorry about the forum mixup, but is there a key:value dictionary anywhere?

     
    • Jeffrey Bostoen

      Jeffrey Bostoen - 2020-05-04

      You can easily see them in the URL when you visit the details; or go over a link or something :)

       
  • Osvaldo Martinez

    Hello, were you able to solve it, I have the same problem :(

     

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