How to add 3 Fields permanent to Incident Form

[Wolle Petry]

iTopVersion: 2.7.5-1
iTopBuild: 7770
iTopBuildDate: 2021-07-12 19:29:29
DataModelVersion: 2.7.5
MySQLVersion: 10.6.4-MariaDB
PHPVersion: 7.3.31
OSVersion: WINNT
WebServerVersion: Microsoft-IIS/10.0

---

Good morning @ all

I am strugeling to add 3 fields to the incident form. (yes, the fields are needed in any new incident)
I am quite sure the way goes over "make a new externsion"
But other then modifiyng CI´s, in the incident Class there are so many stuff that is not clear to me.
What part of the original incidentclass I have to put in my new extension "im-extension"
Documentation isnt realy

I have tried to copy everything inbetween <class></class>
from "datamodels\2.x\itop-incident-mgmt-itil\datamodel.itop-incident-mgmt-itil.xml" /

to my extension and even without any change, i can not run the setup without any errors.
"Error loading module "imfield-extension": /itop_design/classes/class[Incident] at line 4: could not be found"

Can someone please explain what part of .itop-incident-mgmt-itil.xml I really need
or is this way complete wrong ?

Maybe if someone knows a solution, and can modify ".itop-incident-mgmt-itil.xml" with 3 additional Fileds
example:
<field id="field1" xsi:type="AttributeString">
<sql>field1</sql>
<default_value>
<is_null_allowed>false</is_null_allowed>
</default_value></field>
.....

Thanks in advance

Wolfgang

[Jeffrey Bostoen]

It's basically XML. You only need to include the new parts, or stuff you redefine. No need to include other nodes.

But indeed, you should copy it in a new extension and add a dependency to the module where incident is defined (itop-incident-mgmt-itil/2.7.0 or something like that); so it processes the original definition first and then your modifications.

[Wolle Petry]

Thx Jeffrey,
but still the problem that:
"Error loading module "imfield-extension": /itop_design/classes/class[Incident] at line 4: could not be found"
i have in the "new" extension the following dendencies: itop-config-mgmt/2.4.0,itop-tickets/2.4.0,itop-profiles-itil/2.3.0
but running setup it will stop with the above error that the module "incident" can not be found.
Here my try without any presentation tags (not needed so far for testing or ?)

<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
<classes>
<class id="Incident" _delta="redefine">
<parent>Ticket</parent>
<fields>
<field id="mangel" xsi:type="AttributeText" _delta="define">
<sql>mangel</sql>
<default_value>
<is_null_allowed>false</is_null_allowed>
</default_value></field>
<field id="limit" xsi:type="AttributeText" _delta="define">
<sql>limit</sql>
<default_value>
<is_null_allowed>false</is_null_allowed>
</default_value></field>
<field id="action" xsi:type="AttributeText" _delta="define">
<sql>action</sql>
<default_value>
<is_null_allowed>false</is_null_allowed>
</default_value></field>
</fields>
</class>
</classes>
</itop_design>

what is missing or wrong ?

Thx Wolfgang

[Vincent @ Combodo]

Something must be wrong in your file
module.imfield-extension.php
Can you paste it?

---

In addition this is wrong:

<class id="Incident" _delta="redefine">

You should put

<class id="Incident" _delta="must_exist">

Maybe ready carefully that portion

[Wolle Petry]

will add as attachment.

[Wolle Petry]

have put "itop-incident-mgmt-itil/2.7.0" in module.imfield-exntension.php and setup was running without any error.

[Vincent @ Combodo]

Then, your XML is missing the presentation part, so the fields aren't going to be displayed...

[Wolle Petry]

True, like I said, presentation is missing BUT for the setup it doesent realy matter because as long the setup doesnt run thru, it is not needed at the moment.
As soon i can fix the setup problem, I will put the presentation in.

But you are right ;-)

Wolfgang

[Wolle Petry]

@ all

THX for your help.
itop-incident-mgmt-itil/2.7.0 worked like a charm.
With presentation tag I am now able to have 3 additional fields in every Incident Report.

stay healthy

kind regards

Wolfgang

[Vincent @ Combodo]

In your module put a dependency on itop-incident-mgmt-itil as this is the module which declare the Incident class

        <class id="Incident" _delta="define">

My answer comes to late. Nevertheless, happy to see that you passed the test.
The first extension is the most tricky, but then once the logic is understood, it's quite easier ;-)

[armando Navarro]

Hello good morning.

I also want to add 3 options to the Incident form, but I don't know where to start, could someone please he

[Jeffrey Bostoen]

There's some really good documentation by Combodo.

Most useful resources are:
https://www.itophub.io/wiki/page?id=latest:customization:xml_reference
https://www.itophub.io/wiki/page?id=latest:customization:datamodel#content_of_a_module
https://www.itophub.io/wiki/page?id=latest:customization:portal_xml