Hello everybody,
I want to set up 2 triggers to:
- Notify customers when support updates the public log log from the console
- Notify support when a customer updates the public log from the standard portal
For the first, no problem, the trigger exists but it only works for console context.
However, for the second it's more complicated. There is the trigger "when updated from the portal" but I don't know if it's possible to prevent other actions from triggering the notification.
And I don't know if it's possible to have a placeholder to retrieve the name of the person who wrote in the log. In order to have an email notification: " XXX has just updated the ticket log $this->refs$"
Have you already set up this kind of notification?
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Hello everybody,
I want to set up 2 triggers to:
- Notify customers when support updates the public log log from the console
- Notify support when a customer updates the public log from the standard portal
For the first, no problem, the trigger exists but it only works for console context.
However, for the second it's more complicated. There is the trigger "when updated from the portal" but I don't know if it's possible to prevent other actions from triggering the notification.
And I don't know if it's possible to have a placeholder to retrieve the name of the person who wrote in the log. In order to have an email notification: " XXX has just updated the ticket log $this->refs$"
Have you already set up this kind of notification?
See https://www.itophub.io/wiki/page?id=latest:admin:placeholders for the placeholders.
Use
$current_contact->attribute$, e.g.$current_contact->friendlyname$