Hello.
I just installed a new iTop and I'm trying to setup the Mail to Ticket Automation plugin but I can't get it to create the tickets.
I'm attaching is my actual configuration and the content of it, as you can see, it receives the emails but it is not creating tickets.
I think that my problem is in the default ticket values, I really don't understand very well how to set up that part. I've been searching posts but almost everyone has it like me and it is working
The iTop cron is running every 5 minutes.
The server is an Ubuntu 20.04 LTS recently installend and updated, it's a VM with 4vCPUs, 16GB RAM and 100GB SSD.
Any help will be really appreciated.
There's two things you need to check.
1) have you set up a cron job (or in Windows: a task)?
2) as for the default values: per line you can add attcode=value
For instance, org_id=1
You can see the IDs while hovering over a URL; or in the link when you view the details of an object.
For the attributes, check the Datamodel menu and look up the Person class.
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Hello, I have a similar issue with mail to ticket. We already configure the Mailbox (Pop3), and the application recieve the emails, but the application does not work.
You might want to consider to IMAP, POP3 is deprecated.
Anyhow: you do see the mailbox content. That's a good thing. Did you also configure the scheduled task (Windows) or cron job (Linux) which runs some background processes in the background?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello Jeffrey Bostoen, thank you for your help. We already check the cron but we are not sure if is working. The Itop is installing on Debian 12, Do you know the proccedure for check if is active?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello.
I just installed a new iTop and I'm trying to setup the Mail to Ticket Automation plugin but I can't get it to create the tickets.
I'm attaching is my actual configuration and the content of it, as you can see, it receives the emails but it is not creating tickets.
I think that my problem is in the default ticket values, I really don't understand very well how to set up that part. I've been searching posts but almost everyone has it like me and it is working
The iTop cron is running every 5 minutes.
The server is an Ubuntu 20.04 LTS recently installend and updated, it's a VM with 4vCPUs, 16GB RAM and 100GB SSD.
Any help will be really appreciated.
There's two things you need to check.
1) have you set up a cron job (or in Windows: a task)?
2) as for the default values: per line you can add
attcode=valueFor instance, org_id=1
You can see the IDs while hovering over a URL; or in the link when you view the details of an object.
For the attributes, check the Datamodel menu and look up the Person class.
Hello, I have a similar issue with mail to ticket. We already configure the Mailbox (Pop3), and the application recieve the emails, but the application does not work.
The debug does not work too.
I will really appreciate your help.
You might want to consider to IMAP, POP3 is deprecated.
Anyhow: you do see the mailbox content. That's a good thing. Did you also configure the scheduled task (Windows) or cron job (Linux) which runs some background processes in the background?
Hello Jeffrey Bostoen, thank you for your help. We already check the cron but we are not sure if is working. The Itop is installing on Debian 12, Do you know the proccedure for check if is active?
If you follow the instructions from the iTop Hub / documentation, it should log the output of the cron job to a log file.
Hi Jeffrey, we already check the log but still not working.
In fact we run the cron with:
sudo service cron restart
Do you have idea what could be?
Your log doesn't exist - so I assume something is wrong in your command (the location, or perhaps with the privileges of the specified user)?