Make attachment mandatory on ticket resolution

[mouna mhiri]

Hello,

I want to make it mandatory for my users to link at least one attachment to a ticket on resolution.

What are the steps to do it ?

Thank you
Best regards

[Vincent @ Combodo]

To my knowledge that's not possible/easy
Maybe adding some PHP code on the method DoCheckToWrite() to control that at least one attachment was added.
An other option is to add a AttributeFile to the Ticket class and make it mandatory at resolution time.

[mouna mhiri]

Hello Vdumas,
Thanks for your help, I tried by updating DoCkeckToWrite() and it works.

[Merey Omirbek]

Can you help me, how did it work for you, I can’t do the same?

[Jeffrey Bostoen]

From iTop 3.1 onwards you could also use an event listener ( EVENT_DB_CHECK_TO_WRITE ) .

So, you need to create an extension with a bit of PHP code in it to enforce this requirement.

https://www.itophub.io/wiki/page?id=latest:customization:events_api
https://www.itophub.io/wiki/page?id=3_2_0:extensibility:events_crud

[Merey Omirbek]

Thank you. But I have version 3.0, I wrote the code but it doesn't seem to work

$status = $this->Get('status');
$item_id = $this->Get('id');
if ($status == 'registered') {
$oqlObject = new DBObjectSet(DBObjectSearch::FromOQL("SELECT Attachment WHERE item_id = $item_id"), array(), array());
if($attachment = $oqlObject->Fetch())
{
$this->m_aCheckIssues[] = Dict::S('Class:Ticket/Error:NoManager');
return;
} else{
$this->m_aCheckIssues[] = Dict::S('Class:Ticket/Error:Error8');
return;
}
}

[Jeffrey Bostoen]

So registered is a custom state you added?

[Merey Omirbek]

thanks, I found the solution
$oqlObject = new DBObjectSet(DBObjectSearch::FromOQL("SELECT Attachment WHERE item_id = $item_id"), array(), array());
$attachment = $oqlObject->Fetch();
if(!$attachment)

[Vincent @ Combodo]

You should also set a condition on the item_class, otherwise your test might be pretty false, item_id is only unique within a given class...