custom email notification

[Joes]

Hello guys, I'm new to iTop. Anyone could help me to how to customize the body content of the email to something like this below.

Hi <name of="" requestor=""></name>

Thank you for using ...................................

This is to acknowledge the receipt of your service request

Thank you and stay safe.

[Guillaume Lajarige]

Hello Joes,

Take a look at this page, it will explain which placeholders are available and how to use them.

In your case, depending on the object class, it will be something like $this->caller_id_friendlyname$

Hope this helps, take care.
Guillaume

[Joes]

Thanks Guillaume, I'll try your recommendation. Really appreciate your response.

[Joes]

Thanks Guillaume, I'll try your recommendation. Really appreciate your response.