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Add a new tab that calls the document class

2024-07-11
2024-07-12
  • vladimyr andres gonzalez ruiz

    Hello dears, I want to create a new tab that calls the document class within the tickets.
    In order for you to add web documents, the annexes section does not cover that need. Creation of a new Known Error if you have the documents tab

     

    Last edit: vladimyr andres gonzalez ruiz 2024-07-11
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2024-07-12

    You'd need to customize the datamodel; and show the linked items there. ( AttributeLinkedSetIndirect )

    There's some really good documentation by Combodo. And some official examples; but there's a lot more in this repository too on how to accomplish certain things.

    I did something similar in the past for my previous employer

    Most useful resources are:
    https://www.itophub.io/wiki/page?id=latest:customization:xml_reference
    https://www.itophub.io/wiki/page?id=latest:customization:datamodel#content_of_a_module
    https://www.itophub.io/wiki/page?id=latest:customization:portal_xml

     

    Last edit: Jeffrey Bostoen 2024-07-12
    • vladimyr andres gonzalez ruiz

      I was able to implement the Documents tab in the tickets successfully. In the case of the user portal, would it only be adding the presentation to the user portal data model? first time I modify the user portal

       
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      • Jeffrey Bostoen

        Jeffrey Bostoen - 2024-07-12

        Take a look at how it's done for contacts.

        I believe you may need to create a "form-view" or something like that to be able to show some details. :)

         
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        1

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