Hello, I have created Service Family, Services, Service sub category and SLA, Customer Contract for my customers to open a ticket from their user portal. But If I go to the user portal as a customer and click on New request, no services shows up. I am wondering what could be the reason. I have followed this documentation(https://www.itophub.io/wiki/page?id=latest:datamodel:itop-service-mgmt) and as far as I am concerned everything has been created and linked perfectly. But still no service shows up in portal. Why is that?
Hello, I have created Service Family, Services, Service sub category and SLA, Customer Contract for my customers to open a ticket from their user portal. But If I go to the user portal as a customer and click on New request, no services shows up. I am wondering what could be the reason. I have followed this documentation(https://www.itophub.io/wiki/page?id=latest:datamodel:itop-service-mgmt) and as far as I am concerned everything has been created and linked perfectly. But still no service shows up in portal. Why is that?
Kind Regards,
Hello,
The configuration is not an easy process, here is the corresponding documentation : iTop implementation guide [iTop Documentation]