ev_close and ev_reopen button doesn't work

[Romain A.]

Hello everyone,

I've an issue in my portal user. I've created a personalized ticket, and at the end of the lifecycle, the user can see 2 buttons on his ticket. First one is for ev_close and the second one is for ev_reopen. I don't know why but this button do nothing when the user clicks on it.

Here is my user rights :

<user_rights>
    <groups>
      <group id="FNCNPI" _delta="define">
        <classes>
          <class id="FNCNPI"/>
        </classes>
      </group>
    </groups>
    <profiles>
      <profile id="2">
        <groups>
          <group id="FNCNPI" _delta="define">
            <actions>
              <action id="action:write">allow</action>
              <action id="stimulus:ev_close">allow</action>
              <action id="stimulus:ev_reopen">allow</action>
            </actions>
          </group>
        </groups>
      </profile>
    </profiles>
</user_rights>

If anyone has an idea.

Have a nice day,
Thank you,

Romain.

[Guillaume Lajarige]

Hello Romain,

Those buttons should open a transition form, if nothing happens you might have an issue in your browser. Can you do the following:
- Open the form in a recent browser like Chrome or Firefox
- Open the dev. tools by hitting F12
- Go to the "Console" tab
- Click on one of the "Close" / "Re-open" buttons
- Check the error message in the "Console" tab

Hope this helps,
Guillaume

[Romain A.]

Hello Guillaume,

Thanks for this quick answer.

Here is the error message :

TypeError: oRes is undefined field_set.js:234:10
    _onValidate http://itop/js/field_set.js?itopversion=2.7.0-1:234
    t.widget/</l[e]</< jQuery
    _create http://itop/js/field_set.js?itopversion=2.7.0-1:71
    jQuery 4
        dispatch
        handle
        trigger
        triggerHandler
    _onSubmitClick http://itop/env-production/itop-portal-base/portal/public/js/portal_form_handler.js?itopversion=2.7.0-1:101
    t.widget/</l[e]</< jQuery
    _create http://itop/js/form_handler.js?itopversion=2.7.0-1:58
    jQuery 2
        dispatch 
        handle

I'm using Firefox 69.0.1.

Thanks,

Have a nice day,
Romain

[Guillaume Lajarige]

This is weird, did you customized the form of the object with some new fields or something else?
Are you using the "custom request forms" extension ? With this object?

Guillaume

[Romain A.]

Hello Guillaume,

I'm using new extension for a custom request. I'm not sure to understand what you say, sorry...
Here is the datamodel of my extension

Thanks,
Romain

[Guillaume Lajarige]

I asked if you were using this extension because it could have been the source of a bug, not sure.

I'm sorry but I don't know how to help you to troubleshoot this remotely 😥

[Guillaume Lajarige]

Do you have the same problem on a vanilla iTop installation? Or on the online demo ? (demo.combodo.com/full portal / portal)

[Romain A.]

Guillaume,

I'm not using this extension because I do it myself to modify all fields.

Do you have the same problem on a vanilla iTop installation? Or on the online demo ? (demo.combodo.com/full portal / portal)

In fact, not working only for my extension. For example, if the user opens an incident ticket, those 2 buttons works perfectly :(

Thanks,
Romain

[Romain A.]

Hello,

I think when I resolve my issue here, I resolve this issue.
My bad

Thanks for help,
Have a nice day,
Romain

[Pierre Goiffon]

Ok, good to hear, thanks for the feedback !