Hello everyone, I am aware that when creating a mailbox on iTop, we have the option to choose what to do in case of an Unknown Caller, where we can either create a new person or reject the email. We need a hybrid solution where any caller is allowed to open a ticket, but for example, we try to filter so that only callers with @something.rs can do so.
Is something like that possible? Thanks
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Hello everyone, I am aware that when creating a mailbox on iTop, we have the option to choose what to do in case of an Unknown Caller, where we can either create a new person or reject the email. We need a hybrid solution where any caller is allowed to open a ticket, but for example, we try to filter so that only callers with @something.rs can do so.
Is something like that possible? Thanks
I don't think it can be done with Combodo's extension.
However, you could easily extend my fork of Mail to Ticket Automation to implement such logic: https://github.com/jbostoen/itop-jb-mail-to-ticket-automation-v2