Menu

combodo-user-actions-configurator / itop-object-copier - douple entries in log on clone

Nico
2021-10-11
2021-10-29
  • Nico

    Nico - 2021-10-11

    Hi,
    I found out that I geht douple entries in attribute private_log if I use a clone rule in this extension.
    This problem is only in version 1.3.5.
    Version 1.3.4 and even version 1.3.2 do not behave like this.
    I tested it even on a clean iTop-installation.
    This is the rule i used for test purposes:

    17 =>
    array (
    'source_scope' => 'SELECT UserRequest',
    'allowed_profiles' => 'Administrator, Service Desk Agent',
    'menu_label/EN US' => 'TEST CLONE to new Incident',
    'form_label/EN US' => 'Cloning to Incident with data from original Request: %1$s
    The original Request will automatically be closed!!',
    'dest_class' => 'Incident',
    'preset' =>
    array (
    0 => 'clone(caller_id,org_id,title,description,origin,impact,urgency,priority)',
    1 => 'clone(private_log)',
    2 => 'set(private_log, Created from original Request: $this->hyperlink()$)',
    ),
    'retrofit' =>
    array (
    1 => 'append(private_log, CLONED to Incident: $this->hyperlink()$)',
    ),
    ),

    If I now clone a userrequest to an incident I get the private_log entry twice as seen in the screenshot.
    Is this a known problem?
    Thanks,
    best regards,
    Nico

     
  • Vincent @ Combodo

    Yes, it's a known issue which is fixed in Git on tag 1.3.6 of the itop-object-copier module but no build created yet...

     

Log in to post a comment.

Want the latest updates on software, tech news, and AI?
Get latest updates about software, tech news, and AI from SourceForge directly in your inbox once a month.