I’m new to iTop, so really appreciate your help on this. I have installed and configured iTop, created teams/contacts/users, and assigned contacts to users. So, what we need to accomplish is to create different workflows for departments (teams) and assign different approvers to each team.
So, below is the workflow example we need to accomplish:
1. An Android engineer (in a team called: android) submit a new access request.
2. The request should be sent to the Android tech lead (the approver),
3. Once it’s approved, it should be assigned to the system admin (who give the access and mark it as resolved)
4. Repeat the same for different departments (teams) such as marketing, finance, sales…etc.
So, could you please help me on creating this basic workflow using the concept of approval_rules/triggers/notifications. As I’m new to iTop, and not aware of OQL queries.
Last edit: Ahmed Ali 2022-03-10
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Hey guys,
I’m new to iTop, so really appreciate your help on this. I have installed and configured iTop, created teams/contacts/users, and assigned contacts to users. So, what we need to accomplish is to create different workflows for departments (teams) and assign different approvers to each team.
So, below is the workflow example we need to accomplish:
1. An Android engineer (in a team called: android) submit a new access request.
2. The request should be sent to the Android tech lead (the approver),
3. Once it’s approved, it should be assigned to the system admin (who give the access and mark it as resolved)
4. Repeat the same for different departments (teams) such as marketing, finance, sales…etc.
So, could you please help me on creating this basic workflow using the concept of approval_rules/triggers/notifications. As I’m new to iTop, and not aware of OQL queries.
Last edit: Ahmed Ali 2022-03-10
Hello,
Combodo or one of its partner can help you configure and customize iTop to fit all of your organization needs ! Contact sales@combodo.com