Ahmed Ali

Hey guys, I’m new to iTop, so really appreciate your help on this. I have installed and configured iTop, created teams/contacts/users, and assigned contacts to users. So, what we need to accomplish is to create different workflows for departments (teams) and assign different approvers to each team. So, below is the workflow example we need to accomplish: 1. An Android engineer (in a team called: android) submit a new access request. 2. The request should be sent to the Android tech lead (the approver),...

Hey guys, I’m new to iTop, so really appreciate your help on this. I have installed and configured iTop, created teams/contacts/users, and assigned contacts to users. So, what we need to accomplish is to create different workflows for departments (teams) and assign different approvers to each team. So, below is the workflow example we need to accomplish: * An Android engineer (in a team called: android) submit a new access request. * The request should be sent to the Android tech lead (the approver),...

Hi, We've implemented ModSecurity commercial rules on our API gateway server, and during a POST request that upload a PDF file, the request was blocked by this rule: BOTNET: "SLR: Common IRC Botnet Attack Command String Identified" The request was showing the below error: ModSecurity: Access denied with code 403 (phase 2). Matched "Operator Pm' with parameter !tum !zero !lfi !rfi !e107 !sql !osco !zen !adm !op !oscoo !sqle !whmz !cmdlfi !cmde107 !cmdxml' against variable `REQUEST_BODY' form-data;...