I'm sure this was asked before on the forum, but I couldn't find ''alive'' conversation. So I would super appreciate any kind of help, where to look or similar.
By default our Incident/Ticket has default columns (Incident ID, Title, Organization, Caller and so on, that's visible on 1 of 2 screenshots), we would like to add a custom column now and I guess that would mean we need to have that new field on incident creation page as well (that's on second screenshot).
To sum it up , what is the best way to add new custom fields to Incident/Ticket? Similar to what I marked on the screenshot as New column name 1, New column name 2.
Hi,
I'm sure this was asked before on the forum, but I couldn't find ''alive'' conversation. So I would super appreciate any kind of help, where to look or similar.
By default our Incident/Ticket has default columns (Incident ID, Title, Organization, Caller and so on, that's visible on 1 of 2 screenshots), we would like to add a custom column now and I guess that would mean we need to have that new field on incident creation page as well (that's on second screenshot).
To sum it up , what is the best way to add new custom fields to Incident/Ticket? Similar to what I marked on the screenshot as New column name 1, New column name 2.
Thank you in advance!
Stefan
The forum is actually full of such topics.
You basically need to create your own iTop extension, and write an XML containing datamodel customizations.
https://www.itophub.io/wiki/page?id=latest:customization:xml_reference
https://www.itophub.io/wiki/page?id=latest:customization:start
Thank you Jeffrey, appreciate it!