As team name is not part of the caller name, and there are more than one person with same name. I want to add caller's team name next to caller name on the notification email content. See picture please. How can the placeholder write? Million thanks.
You won't be able to do so - at least not by default; as your caller could be part of many teams? (Just to be clear, you did mean team and not organization, right?)
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Thanks Jeffrey,
A contact person (caller) only in one team, but there may be more than one contact with same name (ie 2 persons named "Mary Peterson" ) so we need to use team name to distinguish contact person. Thats why I want to display team name next to contact name to reduce ambiguous situation.
Joanne
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You can use a placeholder with the teams to which the person belongs $this->agent_id->html(team_list)$
At least that's what is documented in the wiki, so I hope it works
👍
1
Last edit: Vincent @ Combodo 2025-05-13
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Dear All,
As team name is not part of the caller name, and there are more than one person with same name. I want to add caller's team name next to caller name on the notification email content. See picture please. How can the placeholder write? Million thanks.
Joanne
You won't be able to do so - at least not by default; as your caller could be part of many teams? (Just to be clear, you did mean team and not organization, right?)
Thanks Jeffrey,
A contact person (caller) only in one team, but there may be more than one contact with same name (ie 2 persons named "Mary Peterson" ) so we need to use team name to distinguish contact person. Thats why I want to display team name next to contact name to reduce ambiguous situation.
Joanne
You can use a placeholder with the teams to which the person belongs
$this->agent_id->html(team_list)$At least that's what is documented in the wiki, so I hope it works
Last edit: Vincent @ Combodo 2025-05-13
Thank you Vincent, but what I want is to get caller's team name.
I've tried to use $this->caller_id->html(teams_list)$ but it didn't work and it returned " $this->caller_id->html(teams_list)$".
Please help. thanks
My fault, this LinkedSet is named "team_list", not following the standard naming convention
Thanks Vincent, it works perfectly!