Hello,
I have a lot of incidents displayed on 7 pages. When I select the page 3/7 and I stay about more than 2 minutes, the automatic refresh changes the posting of the page, returning to the first page.
How can I change this ?
Nadine
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Hello,
I don't known if it is a dashbord, I am in the list of "Tous les tickets d'incident ouverts".
I displays the incidents from the last to the first (n° top -> down), I have a lot of page, I display the page 4/10 and after 2 minutes the auto refresh displays the first page (from top to down but the page 1/10 and not 4/10).
Thanks for answer
Nadine
Thank you for the details. Unfortunately as this is not a dashboard but a regular menu entry, you can't disable the auto refresh directly.
If you want to remove it only for you, on the top right corner of the list, you can click on the "tools" menu, then "Create a shortcut". You will then choose a name and if you want it to auto-refresh or not. The shortcut link will appear on the navigation menu, under "Welcome".
On the other hand, if you want to change this for all users, you will have to change the default datamodel through your own iTop extension. If you wish to do that, I can point you to the documentation.
Hope this helps,
Guillaume
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Hello,
My iTop version is the 2.5.0, is this problem resolved after the 2.5.0 ?
Yes I know to change the value in the MDD's menu.
Actually "fast" is refresh every 2 minutes in my environment, but what means "standard" exactlly ?
When I need to refresh my list whith the refresh button of the browser, it still displays the first page of course :(.
Thanks for answers
Nadine
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
My iTop version is the 2.5.0, is this problem resolved after the 2.5.0 ?
I've just reproduced this on the online demo, and after a little chat with the product team this wasn't referenced in our db. It is now, but as it is the first time this is reported, I won't expect it to be fixed soon.
Actually "fast" is refresh every 2 minutes in my environment, but what means "standard" exactlly ?
See the documentation :
documentation of the auto_reload node for OQLMenuNode : ""none" to disable this feature (default), "standard" or "fast" to refresh periodically based on the corresponding configuration setting, or "123" to refresh every 123 seconds"none" to disable this feature (default), "standard" or "fast" to refresh periodically based on the corresponding configuration setting, or "123" to refresh every 123 seconds" https://www.itophub.io/wiki/page?id=2_6_0%3Acustomization%3Axml_reference#491
I've just reproduced this on the online demo, and after a little chat with the product team this wasn't referenced in our db. It is now, but as it is the first time this is reported, I won't expect it to be fixed soon.
Was fixed in 3.0.0-beta
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
My iTop version is the 2.5.0, is this problem resolved after the 2.5.0 ?
Yes I know to change the value in the MDD's menu.
Actually "fast" is refresh every 2 minutes in my environment, but what means "standard" exactlly ?
When I need to refresh my list whith the refresh button of the browser, it still displays the first page of course :(.
Thanks for answers
Nadine
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
I have a lot of incidents displayed on 7 pages. When I select the page 3/7 and I stay about more than 2 minutes, the automatic refresh changes the posting of the page, returning to the first page.
How can I change this ?
Nadine
Hi Nadine,
Is your list of incidents part of a dashboard? If so, you can edit the dasgboard to disable the auto-refresh.
If you are not sure, share a screenshot and we will see what can be done.
Guillaume
Hello,
I don't known if it is a dashbord, I am in the list of "Tous les tickets d'incident ouverts".
I displays the incidents from the last to the first (n° top -> down), I have a lot of page, I display the page 4/10 and after 2 minutes the auto refresh displays the first page (from top to down but the page 1/10 and not 4/10).
Thanks for answer
Nadine
Hello,
Seems like a bug to me :) (disabling auto refresh is a good workaround of course)
What iTop version are you running ?
Thank you for the details. Unfortunately as this is not a dashboard but a regular menu entry, you can't disable the auto refresh directly.
If you want to remove it only for you, on the top right corner of the list, you can click on the "tools" menu, then "Create a shortcut". You will then choose a name and if you want it to auto-refresh or not. The shortcut link will appear on the navigation menu, under "Welcome".
On the other hand, if you want to change this for all users, you will have to change the default datamodel through your own iTop extension. If you wish to do that, I can point you to the documentation.
Hope this helps,
Guillaume
Hello,
Unfortunately, I need to change this behavior for all the users.
I suppose it is a property of the
Exactly,
You have to remove the
<auto_reload>fast</auto_reload>node. Do you already know how to make an extension?Hello,
My iTop version is the 2.5.0, is this problem resolved after the 2.5.0 ?
Yes I know to change the value in the MDD's menu.
Actually "fast" is refresh every 2 minutes in my environment, but what means "standard" exactlly ?
When I need to refresh my list whith the refresh button of the browser, it still displays the first page of course :(.
Thanks for answers
Nadine
I've just reproduced this on the online demo, and after a little chat with the product team this wasn't referenced in our db. It is now, but as it is the first time this is reported, I won't expect it to be fixed soon.
See the documentation :
https://www.itophub.io/wiki/page?id=2_6_0%3Acustomization%3Axml_reference#491
https://www.itophub.io/wiki/page?id=2_6_0%3Aadmin%3Aitop_configuration_file
Was fixed in 3.0.0-beta
Hello,
My iTop version is the 2.5.0, is this problem resolved after the 2.5.0 ?
Yes I know to change the value in the MDD's menu.
Actually "fast" is refresh every 2 minutes in my environment, but what means "standard" exactlly ?
When I need to refresh my list whith the refresh button of the browser, it still displays the first page of course :(.
Thanks for answers
Nadine
Hi, I found standard = 5 mn (standard_auto_reload), fast = 1 mn
Nadine