iTop - IT Service Management & CMDB / Discussion / Customizing iTop: Add a new status in the UserRequest workflow

Hi,

I try to add a new status between "new" and "assigned" which is "validation", but i have an issue with the toolkit and the status does not appears in iTop menus.

In the toolkit i have the message:

"Class UserRequest
Attribute 'status' (object state) has an allowed value (validation) which is not a known state (You may define its allowed_values property as [new ValueSetEnum('new, escalated_tto, assigned, escalated_ttr, waiting_for_approval, approved, rejected, pending, resolved, closed')], or reconsider the list of states)"

But, if i look into the "itop/env-production/itop-request-mgmt-itil/model.itop-request-mgmt-itil.php", i have the good line with :

class UserRequest extends Ticket
{
        public static function Init()
        {
                $aParams = array
                (
                        'category' => 'bizmodel,searchable,requestmgmt',
                        'key_type' => 'autoincrement',
                        'name_attcode' => array('ref'),
                        'state_attcode' => 'status',
                        'reconc_keys' => array('ref'),
                        'db_table' => 'ticket_request',
                        'db_key_field' => 'id',
                        'db_finalclass_field' => '',
                        'icon' => utils::GetAbsoluteUrlModulesRoot().'itop-request-mgmt-itil/images/user-request.png',
                        'order_by_default' => array('ref' => false),
                );
                MetaModel::Init_Params($aParams);
                MetaModel::Init_InheritAttributes();
                MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum("new,validation,waitingforapproval,approved,rejected,assigned,pending,escalatedtto,escalatedttr,resolved,closed"), "display_style"=>'list', "sql"=>'status', "default_value"=>'new', "is_null_allowed"=>false, "depends_on"=>array(), "always_load_in_tables"=>true)));

If i look into itop in data model i have the status:
https://www.noelshack.com/2018-25-4-1529591385-status.png

In that link (https://www.itophub.io/wiki/page?id=2_3_0%3Auser%3Aactions) they saids:
*"The actions available on each object depend on:

The life-cycle of the object (each type of object may have a different life-cycle)
The current state of the object (not all actions are possible in all states)
The user-rights as defined by her/his profile(s): some actions are restricted to a given profile."*

I try to go to validation state from new but i can't, i'm administrator and i define the state and the life-cycle.

The extension do:

FIELDS
1- add status in <fields><field id="user-content-status"><values><value id="user-content-validation">validation
2- add status in tto field
3- add status in ttr field
LIFECYLE
4- add a stimulus ev_validation
5- update the state new to permit new=>validation and SetCurrentDate in a field validation_date
6- create the state "validation"</value></values></field></fields>

in the module.extension.php, i have:
'dependencies' => array(
'itop-tickets/2.4.0',
'itop-portal/2.4.0',
'itop-request-mgmt/2.4.0',
'itop-request-mgmt-itil/2.4.0',
'itop-incident-mgmt-itil/2.4.0',
more than i need because my extension also modify others things in others classes.

Extension: datamodel.extension.xml

                <class id="UserRequest">
                        <fields>
                                <field id="delivery_date" xsi:type="AttributeDateTime" _delta="force">
                                        <sql>delivery_date</sql>
                                        <is_null_allowed>true</is_null_allowed>
                                </field>
                                <field id="validation_date" xsi:type="AttributeDateTime" _delta="force">
                                        <sql>validation_date</sql>
                                        <is_null_allowed>true</is_null_allowed>
                                </field>
                                <field id="status" xsi:type="AttributeEnum" _delta="force">
                                        <always_load_in_tables>true</always_load_in_tables>
                                        <values>
                                                <value id="new">new</value>
                                                <value id="validation">validation</value>
                                                <value id="waiting_for_approval">waiting_for_approval</value>
                                                <value id="approved">approved</value>
                                                <value id="rejected">rejected</value>
                                                <value id="assigned">assigned</value>
                                                <value id="pending">pending</value>
                                                <value id="escalated_tto">escalated_tto</value>
                                                <value id="escalated_ttr">escalated_ttr</value>
                                                <value id="resolved">resolved</value>
                                                <value id="closed">closed</value>
                                        </values>
                                        <sql>status</sql>
                                        <default_value>new</default_value>
                                        <is_null_allowed>false</is_null_allowed>
                                </field>
                                <field id="tto" xsi:type="AttributeStopWatch" _delta="redefine">
                                        <always_load_in_tables>true</always_load_in_tables>
                                        <states>
                                                <state id="new"/>
                                                <state id="escalated_tto"/>
                                        </states>
                                        <working_time/>
                                        <goal>ResponseTicketTTO</goal>
                                        <thresholds>
                                                <threshold id="75">
                                                        <highlight>
                                                        <actions>
                                                        </actions>
                                                </threshold>
                                                <threshold id="100">
                                                        <highlight>
                                                                <code>critical</code>
                                                                <persistent>false</persistent>
                                                        </highlight>
                                                        <actions>
                                                                <action>
                                                                        <verb>ApplyStimulus</verb>
                                                                                <params>
                                                                                        <param>ev_timeout</param>
                                                                                </params>
                                                                </action>
                                                        </actions>
                                                </threshold>
                                        </thresholds>
                                </field>
                                <field id="ttr" xsi:type="AttributeStopWatch" _delta="redefine">
                                        <always_load_in_tables>true</always_load_in_tables>
                                        <states>
                                                <state id="new"/>
                                                <state id="validation"/>
                                                <state id="escalated_tto"/>
                                                <state id="assigned"/>
                                                <state id="approved"/>
                                                <state id="escalated_ttr"/>
                                        </states>
                                        <working_time/>
                                        <goal>ResponseTicketTTR</goal>
                                        <thresholds>
                                                <threshold id="75">
                                                        <highlight>
                                                                <code>warning</code>
                                                                <persistent>false</persistent>
                                                        </highlight>
                                                        <actions>
                                                        </actions>
                                                </threshold>
                                                <threshold id="100">
                                                        <highlight>
                                                                <code>critical</code>
                                                                <persistent>false</persistent>
                                                        </highlight>
                                                        <actions>
                                                                <action>
                                                                        <verb>ApplyStimulus</verb>
                                                                                <params>
                                                                                        <param>ev_timeout</param>
                                                                                </params>
                                                                </action>
                                                        </actions>
                                                </threshold>
                                        </thresholds>
                                </field>
                        </fields>
                        <livecycle>
                                <attribute>status</attribute>
                                <stimuli _delta="force">
                                        <stimulus id="ev_validation" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_reassign" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_pending" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_timeout" xsi:type="StimulusInternal"/>
                                        <stimulus id="ev_autoresolve" xsi:type="StimulusInternal"/>
                                        <stimulus id="ev_autoclose" xsi:type="StimulusInternal"/>
                                        <stimulus id="ev_resolve" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_close" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
                                        <stimulus id="ev_wait_for_approval" xsi:type="StimulusUserAction"/>
                                </stimuli>
                                <states>
                                        <state id="new">
                                                <flags>
                                                        <attribute id="validation_date" _delta="force">
                                                                <hidden/>
                                                        </attribute>
                                                </flags>
                                                <transitions>
                                                        <transition id="ev_validation" _delta="force">
                                                                <target>validation</target>
                                                                <actions>
                                                                        <action>
                                                                                <verb>SetCurrentDate</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">validation_date</param>
                                                                                </params>
                                                                        </action>
                                                                </actions>
                                                        </transition>
                                                </transitions>
                                        </state>
                                        <state id="validation" _delta="force">
                                                <inherit_flags_from>new</inherit_flags_from>
                                                <flags>
                                                        <attribute id="request_type">
                                                                <mandatory/>
                                                        </attribute>
                                                        <attribute id="team_id">
                                                                <mandatory/>
                                                                <must_prompt/>
                                                                <read_only/>
                                                        </attribute>
                                                        <attribute id="agent_id">
                                                                <mandatory/>
                                                                <must_prompt/>
                                                                <read_only/>
                                                        </attribute>
                                                        <attribute id="approver_id">
                                                                <read_only/>
                                                                </attribute>
                                                        <attribute id="ttr_escalation_deadline">
                                                                <read_only/>
                                                        </attribute>
                                                        <attribute id="validation_date">
                                                                <read_only/>
                                                        </attribute>
                                                </flags>
                                                <transitions>
                                                        <transition id="ev_assign">
                                                                <target>assigned</target>
                                                                <actions>
                                                                        <action>
                                                                                <verb>SetCurrentDate</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">assignment_date</param>
                                                                                </params>
                                                                        </action>
                                                                </actions>
                                                        </transition>
                                                        <transition id="ev_timeout">
                                                                <target>escalated_tto</target>
                                                                <actions/>
                                                        </transition>
                                                        <transition id="ev_wait_for_approval">
                                                                <target>waiting_for_approval</target>
                                                                <actions/>
                                                        </transition>
                                                        <transition id="ev_autoresolve">
                                                                <target>resolved</target>
                                                                <actions>
                                                                        <action>
                                                                                <verb>SetCurrentDate</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">resolution_date</param>
                                                                                </params>
                                                                        </action>
                                                                        <action>
                                                                                <verb>SetElapsedTime</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">time_spent</param>
                                                                                        <param xsi:type="attcode">start_date</param>
                                                                                        <param xsi:type="string">DefaultWorkingTimeComputer</param>
                                                                                </params>
                                                                        </action>
                                                                        <action>
                                                                                <verb>ResolveChildTickets</verb>
                                                                                <params/>
                                                                        </action>
                                                                </actions>
                                                        </transition>
                                                </transitions>
                                        </state>
                                </states>
                        </livecycle>
                        <methods></methods>
                        <presentation _delta="merge">
                                <details>
                                        <items>
                                                <item id="col:col2">
                                                        <items>
                                                                <item id="fieldset:Ticket:date">
                                                                        <items>
                                                                                <item id="validation_date">
                                                                                        <rank>90</rank>
                                                                                </item>
                                                                                <item id="delivery_date">
                                                                                        <rank>91</rank>
                                                                                </item>
                                                                        </items>
                                                                </item>
                                                        </items>
                                                </item>
                                        </items>
                                </details>
                                <search>
                                        <items>
                                                <item id="validation_date">
                                                        <rank>90</rank>
                                                </item>
                                                <item id="delivery_date">
                                                        <rank>91</rank>
                                                </item>
                                        </items>
                                </search>
                                <list>
                                        <items>
                                                <item id="validation_date">
                                                        <rank>90</rank>
                                                </item>
                                                <item id="delivery_date">
                                                        <rank>91</rank>
                                                </item>
                                        </items>
                                </list>
                        </presentation>
                </class>

Can anyone tell me what i messed, maybe i have to add the stimulus manually in "Other_actions" ? But how ?

Thanks.

Last edit: Ajyb 2018-06-22

Hi,

I looked to the file "itop/env-production/itop-request-mgmt-itil/model.itop-request-mgmt-itil.php" again and i see another thing.

I don't have transitions update in this file. I have the new state "validation" but i don't have the lifecycle transition and state:

// Lifecycle (status attribute: status)
                //
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_approve", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reject", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_pending", array()));
                MetaModel::Init_DefineStimulus(new StimulusInternal("ev_timeout", array()));
                MetaModel::Init_DefineStimulus(new StimulusInternal("ev_autoresolve", array()));
                MetaModel::Init_DefineStimulus(new StimulusInternal("ev_autoclose", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reopen", array()));
                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_wait_for_approval", array()));

When i grep on my php file with "validation" i don't found any ev_validation or any line with stimulus.

I will search that way.

Ok... I'm a noob... I fix it... but i'm a noob >.<

All i did was fine but i simply wrote "<livecycle>" instead of "<lifecycle>" and i didn't really correctly use the _delta option.</lifecycle></livecycle>

Now it's work, you can see it in "/env-production/itop-request-mgmt-itil/model.itop-request-mgmt-itil.php"

 MetaModel::Init_DefineTransition("new", "ev_validation", array(
            "target_state"=>"validation",
            "actions"=>array(array('verb' => 'SetCurrentDate', 'params' => array(array('type' => 'attcode', 'value' => "validation_date")))),
            "user_restriction"=>null,
            "attribute_list"=>array(
            )
        ));

I give you my code:

                <class id="UserRequest">
                        <fields>
                                <field id="delivery_date" xsi:type="AttributeDateTime" _delta="define">
                                        <sql>delivery_date</sql>
                                        <is_null_allowed>true</is_null_allowed>
                                </field>
                                <field id="validation_date" xsi:type="AttributeDateTime" _delta="define">
                                        <sql>validation_date</sql>
                                        <is_null_allowed>true</is_null_allowed>
                                </field>
                                <field id="status" xsi:type="AttributeEnum" _delta="merge">
                                        <always_load_in_tables>true</always_load_in_tables>
                                        <values _delta="redefine">
                                                <value id="new">new</value>
                                                <value id="validation">validation</value>
                                                <value id="waiting_for_approval">waiting_for_approval</value>
                                                <value id="approved">approved</value>
                                                <value id="rejected">rejected</value>
                                                <value id="assigned">assigned</value>
                                                <value id="pending">pending</value>
                                                <value id="escalated_tto">escalated_tto</value>
                                                <value id="escalated_ttr">escalated_ttr</value>
                                                <value id="resolved">resolved</value>
                                                <value id="closed">closed</value>
                                        </values>
                                        <sql>status</sql>
                                        <default_value>new</default_value>
                                        <is_null_allowed>false</is_null_allowed>
                                </field>
                                <field id="tto" xsi:type="AttributeStopWatch" _delta="redefine">
                                        <always_load_in_tables>true</always_load_in_tables>
                                        <states>
                                                <state id="new"/>
                                                <state id="validation"/>
                                                <state id="escalated_tto"/>
                                        </states>
                                        <working_time/>
                                        <goal>ResponseTicketTTO</goal>
                                        <thresholds>
                                                <threshold id="75">
                                                        <highlight>
                                                                <code>warning</code>
                                                                <persistent>false</persistent>
                                                        </highlight>
                                                        <actions>
                                                        </actions>
                                                </threshold>
                                                <threshold id="100">
                                                        <highlight>
                                                                <code>critical</code>
                                                                <persistent>false</persistent>
                                                        </highlight>
                                                        <actions>
                                                                <action>
                                                                        <verb>ApplyStimulus</verb>
                                                                        <params>
                                                                                <param>ev_timeout</param>
                                                                        </params>
                                                                </action>
                                                        </actions>
                                                </threshold>
                                        </thresholds>
                                </field>
                                <field id="ttr" xsi:type="AttributeStopWatch" _delta="redefine">
                                        <always_load_in_tables>true</always_load_in_tables>
                                        <states>
                                                <state id="new"/>
                                                <state id="validation"/>
                                                <state id="escalated_tto"/>
                                                <state id="assigned"/>
                                                <state id="approved"/>
                                                <state id="escalated_ttr"/>
                                        </states>
                                        <working_time/>
                                        <goal>ResponseTicketTTR</goal>
                                        <thresholds>
                                                <threshold id="75">
                                                        <highlight>
                                                                <code>warning</code>
                                                                <persistent>false</persistent>
                                                        </highlight>
                                                        <actions>
                                                        </actions>
                                                </threshold>
                                                <threshold id="100">
                                                        <highlight>
                                                                <code>critical</code>
                                                                <persistent>false</persistent>
                                                        </highlight>
                                                        <actions>
                                                                <action>
                                                                        <verb>ApplyStimulus</verb>
                                                                        <params>
                                                                                <param>ev_timeout</param>
                                                                        </params>
                                                                </action>
                                                        </actions>
                                                </threshold>
                                        </thresholds>
                                </field>
                        </fields>
                        <lifecycle>
                                <attribute>status</attribute>
                                <stimuli>
                                        <stimulus id="ev_validation" xsi:type="StimulusUserAction" _delta="define"/>
                                </stimuli>
                                <states>
                                        <state id="new">
                                                <flags>
                                                        <attribute id="validation_date" _delta="define">
                                                                <hidden/>
                                                        </attribute>
                                                </flags>
                                                <transitions>
                                                        <transition id="ev_validation" _delta="define">
                                                                <target>validation</target>
                                                                <actions>
                                                                        <action>
                                                                                <verb>SetCurrentDate</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">validation_date</param>
                                                                                </params>
                                                                        </action>
                                                                </actions>
                                                        </transition>
                                                </transitions>
                                        </state>
                                        <state id="validation" _delta="define">
                                                <inherit_flags_from>new</inherit_flags_from>
                                                <flags>
                                                        <attribute id="request_type">
                                                                <mandatory/>
                                                        </attribute>
                                                        <attribute id="team_id">
                                                                <mandatory/>
                                                                <must_prompt/>
                                                                <read_only/>
                                                        </attribute>
                                                        <attribute id="agent_id">
                                                                <mandatory/>
                                                                <must_prompt/>
                                                                <read_only/>
                                                        </attribute>
                                                        <attribute id="approver_id">
                                                                <read_only/>
                                                                </attribute>
                                                        <attribute id="ttr_escalation_deadline">
                                                                <read_only/>
                                                        </attribute>
                                                        <attribute id="validation_date">
                                                                <read_only/>
                                                        </attribute>
                                                </flags>
                                                <transitions>
                                                        <transition id="ev_assign">
                                                                <target>assigned</target>
                                                                <actions>
                                                                        <action>
                                                                                <verb>SetCurrentDate</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">assignment_date</param>
                                                                                </params>
                                                                        </action>
                                                                </actions>
                                                        </transition>
                                                        <transition id="ev_timeout">
                                                                <target>escalated_tto</target>
                                                                <actions/>
                                                        </transition>
                                                        <transition id="ev_wait_for_approval">
                                                                <target>waiting_for_approval</target>
                                                                <actions/>
                                                        </transition>
                                                        <transition id="ev_autoresolve">
                                                                <target>resolved</target>
                                                                <actions>
                                                                        <action>
                                                                                <verb>SetCurrentDate</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">resolution_date</param>
                                                                                </params>
                                                                        </action>
                                                                        <action>
                                                                                <verb>SetElapsedTime</verb>
                                                                                <params>
                                                                                        <param xsi:type="attcode">time_spent</param>
                                                                                        <param xsi:type="attcode">start_date</param>
                                                                                        <param xsi:type="string">DefaultWorkingTimeComputer</param>
                                                                                </params>
                                                                        </action>
                                                                        <action>
                                                                                <verb>ResolveChildTickets</verb>
                                                                                <params/>
                                                                        </action>
                                                                </actions>
                                                        </transition>
                                                </transitions>
                                        </state>
                                </states>
                        </lifecycle>
                        <methods></methods>
                        <presentation _delta="merge">
                                <details>
                                        <items>
                                                <item id="col:col2">
                                                        <items>
                                                                <item id="fieldset:Ticket:date">
                                                                        <items>
                                                                                <item id="validation_date">
                                                                                        <rank>90</rank>
                                                                                </item>
                                                                                <item id="delivery_date">
                                                                                        <rank>91</rank>
                                                                                </item>
                                                                        </items>
                                                                </item>
                                                        </items>
                                                </item>
                                        </items>
                                </details>
                                <search>
                                        <items>
                                                <item id="validation_date">
                                                        <rank>90</rank>
                                                </item>
                                                <item id="delivery_date">
                                                    <rank>91</rank>
                                                </item>
                                        </items>
                                </search>
                                <list>
                                        <items>
                                                <item id="validation_date">
                                                        <rank>90</rank>
                                                </item>
                                                <item id="delivery_date">
                                                        <rank>91</rank>
                                                </item>
                                        </items>
                                </list>
                        </presentation>
                </class>
        </classes>

Pierre Goiffon - 2018-06-29

Hello,
Thanks for the feedback Ajyb :)
Just a quick remark : writing directly in iTop files is not recommended as those files will be overwritten on next iTop update (2.5 will be out soon O:) ). You'd better add your modifications using a custom module... There are some tutorials in the documentation : https://www.itophub.io/wiki/page?id=2_4_0%3Acustomization%3Astart#by_writing_your_own_extension

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Ajyb - 2018-07-10

Hi,

I'm already using an extension an compile the code with the toolkit.

Maybe i can use less code XML to do what i want but, it's working so... ^^

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
- Pierre Goiffon - 2018-07-10
  
  Ok, perfect !
  
  If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Hi,

I have to ask a little thing about that modification. Well i created a new status, cool but somes users said to me they don't see the new status in the menu. I check the profils and i see that i have to update the list of "stimulis" they can use.

So my question is simple, how can i update some profils to add a stimuli to it ? (through extension, through profiles, ...)

I search in the xml datamodels of itop and i found this bellow:

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
  <classes/>
  <menus/>
  <user_rights>
     <profiles>
      <profile id="5" _delta="define">
        <name>Support Agent</name>
        <description>Person analyzing and solving the current incidents</description>
        <groups>
          <group id="Ticketing">
            <actions>
              <action id="action:delete">allow</action>
              <action id="action:write">allow</action>
              <action id="action:bulk write">allow</action>
              <action id="stimulus:ev_close">allow</action>
            </actions>
          </group>
          <group id="Incident">
            <actions>
              <action id="action:write">allow</action>
              <action id="action:bulk write">allow</action>
             ** <action id="stimulus:ev_validation">allow</action>**
              <action id="stimulus:ev_assign">allow</action>
              <action id="stimulus:ev_reassign">allow</action>
              <action id="stimulus:ev_resolve">allow</action>
              <action id="stimulus:ev_close">allow</action>
              <action id="stimulus:ev_pending">allow</action>
            </actions>
          </group>
          <group id="UserRequest">
            <actions>
              <action id="action:write">allow</action>
              <action id="action:bulk write">allow</action>
           **   <action id="stimulus:ev_validation">allow</action>**
              <action id="stimulus:ev_assign">allow</action>
              <action id="stimulus:ev_reassign">allow</action>
              <action id="stimulus:ev_resolve">allow</action>
              <action id="stimulus:ev_close">allow</action>
              <action id="stimulus:ev_pending">allow</action>
              <action id="stimulus:ev_wait_for_approval">allow</action>
            </actions>
          </group>
          <group id="*">
            <actions>
              <action id="action:read">allow</action>
              <action id="action:bulk read">allow</action>
            </actions>
          </group>
        </groups>
      </profile>

I suppose it's just that and it will work but i have to test it.

❤️

Ajyb - 2018-12-04

I test it and it's working, the profile is updated and functional.

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Add a new status in the UserRequest workflow

An easy, extensible web based IT service management platform

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Add a new status in the UserRequest workflow

In the toolkit i have the message:

But, if i look into the "itop/env-production/itop-request-mgmt-itil/model.itop-request-mgmt-itil.php", i have the good line with :

The extension do:

Add a new status in the UserRequest workflow

An easy, extensible web based IT service management platform

Forums

Help

Add a new status in the UserRequest workflow document.SUBSCRIPTION_OPTIONS = { "thing": "topic", "subscribed": false, "url": "subscribe", "icon": { "css": "fa fa-envelope-o" } };

In the toolkit i have the message:

But, if i look into the "itop/env-production/itop-request-mgmt-itil/model.itop-request-mgmt-itil.php", i have the good line with :

The extension do:

Add a new status in the UserRequest workflow