I want to make the CIs be mandatory when creating a change request from ITIL configuration. The user cannot create change request unless one or more CI are selected.
How can i make that happen in the new Itop version 3.1.1
i can change the placeholders like title, description and all those in the request form but i am not able to understand which file is responsible for CIs to be mandatory in change request
Any help on this?
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I want to make the CIs be mandatory when creating a change request from ITIL configuration. The user cannot create change request unless one or more CI are selected.
How can i make that happen in the new Itop version 3.1.1
i can change the placeholders like title, description and all those in the request form but i am not able to understand which file is responsible for CIs to be mandatory in change request
Any help on this?
In iTop 3.1, you could use an event listener which enforces this.
https://www.itophub.io/wiki/page?id=latest:customization:events_api - EVENT_DB_CHECK_TO_WRITE