I have a question, is it possible to restrict some tickest statuses only for certain user profiles ?
Example.
For example, a Support Agent profile can only make a transition from Assigned to Solved, but the other statuses, Reassign and Pending, will not appear.
Is this possible ?
Thanks :D
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Yes, by creating an extension which customizes the XML datamodel extension.
You can then update the user rights and allowed transitions. For instance, if you look at https://demo.combodo.com/simple/pages/UI.php?operation=details&class=URP_Profiles&id=5&c[menu]=ProfilesMenu#ObjectProperties=tab_UIUserManagementGrantMatrix , and scroll to the "User Request", you'll see that the support agent's profile is already restricted and does not allow all transitions (stimuli).
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello everybody !
I have a question, is it possible to restrict some tickest statuses only for certain user profiles ?
Example.
For example, a Support Agent profile can only make a transition from Assigned to Solved, but the other statuses, Reassign and Pending, will not appear.
Is this possible ?
Thanks :D
Yes, by creating an extension which customizes the XML datamodel extension.
You can then update the user rights and allowed transitions. For instance, if you look at https://demo.combodo.com/simple/pages/UI.php?operation=details&class=URP_Profiles&id=5&c[menu]=ProfilesMenu#ObjectProperties=tab_UIUserManagementGrantMatrix , and scroll to the "User Request", you'll see that the support agent's profile is already restricted and does not allow all transitions (stimuli).
Hello Jeffrey!
Thank you very much for your reply, I will get to work.
Regards.