I am wondering if it is possible to include some strings from ticket/incident description to Body in notification.
I will attach an image where I'll try to explain.
The ticket seems to be created from an automatic e-mail notification (or perhaps using the API)?
One way to tackle it: add custom fields (datamodel XML customization).
If done by using the API: Just fill those fields.
If done from an email notification: You could write some logic which extracts this kind of info. I've done something similar for the contact form on my website, which sends a structured e-mail to me, which is processed automatically in iTop and fills some fields :)
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Hi,
I am wondering if it is possible to include some strings from ticket/incident description to Body in notification.
I will attach an image where I'll try to explain.
Thank you!
Not by default.
The ticket seems to be created from an automatic e-mail notification (or perhaps using the API)?
One way to tackle it: add custom fields (datamodel XML customization).
If done by using the API: Just fill those fields.
If done from an email notification: You could write some logic which extracts this kind of info. I've done something similar for the contact form on my website, which sends a structured e-mail to me, which is processed automatically in iTop and fills some fields :)