I am trying to install on a shared hosting platform.
All files have been uploaded to the webserver and the MariaDB has been created. On The Database configuration page I have successfully connected to the localhost DB.
My DB user does not have database creation rights (shared hosting limitation) so I need to use the option to use an existing database which is correctly listed, However....
Issue is that I cannot proceed since the "next" option in the wizard is greyed out and I cannot proceed with the installation wizard when I select the use existing DB dropdown. If I select the create new DB clearly the install fails since my DB User does not have the rights.
Any advice?
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Trying to do a fresh install of iTop 3.1.1-1
Onto a Pre-existing Maria DB Server version: 10.4.17-MariaDB
running php 8.1.22
looking at the pre-requisites the only waring is about file size post_max_size (64M) in php.ini but not an impediment to install - I can amend this later. All other items are green and good.
My DB user does not have database creation rights (shared hosting limitation) so I need to use the option to use an existing database which is correctly listed, However....
Issue is that I cannot proceed since the "next" option in the wizard is greyed out and I cannot proceed with the installation wizard when I select the use existing DB dropdown. If I select the create new DB the next button becomes available but clearly the install fails since my DB User does not have the rights to create a new user.
I have previously tried to do an upgrade of a previous installation with the same outcome - have decided to start from scratch but cannot get past this step...
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I am trying to install on a shared hosting platform.
All files have been uploaded to the webserver and the MariaDB has been created. On The Database configuration page I have successfully connected to the localhost DB.
My DB user does not have database creation rights (shared hosting limitation) so I need to use the option to use an existing database which is correctly listed, However....
Issue is that I cannot proceed since the "next" option in the wizard is greyed out and I cannot proceed with the installation wizard when I select the use existing DB dropdown. If I select the create new DB clearly the install fails since my DB User does not have the rights.
Any advice?
To be clear: you do see the existing DB dropdown?
yes
Hello,
What iTop version are you running ?
What DB + version, what php version ?
Trying to do a fresh install of iTop 3.1.1-1
Onto a Pre-existing Maria DB Server version: 10.4.17-MariaDB
running php 8.1.22
looking at the pre-requisites the only waring is about file size post_max_size (64M) in php.ini but not an impediment to install - I can amend this later. All other items are green and good.
My DB user does not have database creation rights (shared hosting limitation) so I need to use the option to use an existing database which is correctly listed, However....
Issue is that I cannot proceed since the "next" option in the wizard is greyed out and I cannot proceed with the installation wizard when I select the use existing DB dropdown. If I select the create new DB the next button becomes available but clearly the install fails since my DB User does not have the rights to create a new user.
I have previously tried to do an upgrade of a previous installation with the same outcome - have decided to start from scratch but cannot get past this step...
Hello,
Thanks for the informations, but I am unable to reproduce.
What are your DB user rights ? The requirements are listed here : https://www.itophub.io/wiki/page?id=latest:install:php_and_mysql_configuration#db_server_user