iTop - IT Service Management & CMDB / Discussion / Installing and using iTop: instalation hangs on Compile Data Model 20%

instalation hangs on Compile Data Model 20%

Forum: Installing and using iTop

Creator: Nikolay Naydenov

Created: 2024-06-24

Updated: 2024-06-25

Nikolay Naydenov - 2024-06-24

During the installation I receive the following Warning and the installation stops:
Warning: include(): Failed opening '/home/novacode/sitech.bg/support/data/cache-production/ImplementingInterfaces/iUIBlockFactory.php' for inclusion (include_path='/home/novacode/sitech.bg/support/lib/pear/archive_tar:/home/novacode/sitech.bg/support/lib/pear/console_getopt:/home/novacode/sitech.bg/support/lib/pear/pear-core-minimal/src:/home/novacode/sitech.bg/support/lib/pear/pear_exception:.:/opt/cpanel/ea-php81/root/usr/share/pear') in /home/novacode/sitech.bg/support/application/utils.inc.php on line 2867

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Jeffrey Bostoen - 2024-06-24

Try deleting the folder first.

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Nikolay Naydenov - 2024-06-24

Which folder should I delete?

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Jeffrey Bostoen - 2024-06-24

data/cache-production

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Nikolay Naydenov - 2024-06-24

I did it, and start the installation again. Same error at 20% Compiling Data Model

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Nikolay Naydenov - 2024-06-25

full erase of the installation, copy installation files again and started setup. This time it passed.

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