We have moved our production instance of iTop2.4.1 to a new Ubuntu 16.04 server everything has conected fine except our incoming mailboxes for the ticketing system. Details are all the same as the system on the old server however when I go to mailbox content I get the following message:
Failed to initialize the mailbox: phi.handshake_help@favors.com. Reason: Cannot connect to IMAP server: '{outlook.office365.com:993/imap/ssl}', with credentials: 'phi*help@favors.com'/'**'
On the old server it simply says 'The mailbox is empty'.
Is there a config file within ubuntu that needs configuring? I've checked the Openssl is installed. and stuggling to find any differences between the two installs.
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Hi Jeffrey, as my last post yes tried it and still no good. I tried running the OpenSSL command with a connection to to outlook.office365.com and on the old server it works but on the new server it fails. I've attached some screenshots of both.
We have moved our production instance of iTop2.4.1 to a new Ubuntu 16.04 server everything has conected fine except our incoming mailboxes for the ticketing system. Details are all the same as the system on the old server however when I go to mailbox content I get the following message:
Failed to initialize the mailbox: phi.handshake_help@favors.com. Reason: Cannot connect to IMAP server: '{outlook.office365.com:993/imap/ssl}', with credentials: 'phi*help@favors.com'/'**'
The mailbox is empty
Array ( [0] => TLS/SSL failure for outlook.office365.com: SSL negotiation failed )
On the old server it simply says 'The mailbox is empty'.
Is there a config file within ubuntu that needs configuring? I've checked the Openssl is installed. and stuggling to find any differences between the two installs.
Last edit: Mark McElhenny 2021-09-13
Anyone able to help with this please as I'm really struggling to see why its not working. I've even added the novalidate-cert line to no avail.
Anyone able to help with this please as I'm really struggling to see why its not working. I've even added the novalidate-cert line to no avail.
Have you tried using the IMAP novalidate-cert option in the IMAP options in the iTop configuration file?
Hi Jeffrey, as my last post yes tried it and still no good. I tried running the OpenSSL command with a connection to to outlook.office365.com and on the old server it works but on the new server it fails. I've attached some screenshots of both.