Dispatch Ticket to Team of different Organization - Portal

[Userofuser]

Hi There

I'm trying to dispatch a ticket to a team of another organization through the portal.
In the non-portal view this is working, but when I switch to portal-view and try to assign/re-assign ticket, I only see the teams of my own organization.

Can someone help me with this?

Thanks

[Pierre Goiffon]

Hello,
Take a look at your portal user scopes ?
If you don't know what scopes are, take a look at this tutorial : Changing what can be seen on Portal [iTop Documentation]

[Userofuser]

Hi Pierre

Thanks for the link.

I tried to implent this with an extension.

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
  <module_design id="itop-portal" _delta="must_exist">
    <forms>
      <form id="ticket-create" _delta="must_exist">
        <properties _delta="define_if_not_exists">
          <always_show_submit _delta="force">true</always_show_submit>
        </properties>
      </form>
    </forms>
    <classes>
      <class id="Contact" _delta="must_exist">
        <scopes>
          <scope id="agents" _delta="define">
            <oql_view><![CDATA[SELECT Contact AS c 
                     JOIN lnkPersonToTeam AS l2 ON l2.person_id = c.id
                     JOIN Team AS t ON l2.team_id=t.id 
                     JOIN lnkDeliveryModelToContact AS l1 ON l1.contact_id=t.id 
                     JOIN DeliveryModel AS dm ON l1.deliverymodel_id=dm.id 
                     JOIN Organization AS o ON o.deliverymodel_id=dm.id 
                     WHERE o.id = :current_contact->org_id 
                     UNION SELECT Contact AS c 
                     JOIN lnkDeliveryModelToContact AS l1 ON l1.contact_id=c.id 
                     JOIN DeliveryModel AS dm ON l1.deliverymodel_id=dm.id 
                     JOIN Organization AS o ON o.deliverymodel_id=dm.id 
                     WHERE o.id = :current_contact->org_id]]></oql_view>
            <ignore_silos _delta="force">true</ignore_silos>
            <allowed_profiles>
              <allowed_profile id="Support Agent"/>
            </allowed_profiles>
          </scope>
        </scopes>
      </class>
    </classes>
  </module_design>
  </itop_design>

But I get this error:

Error loading module "sample-portal-show-org": /itop_design/module_design[itop-portal] at line 3: could not be found - Loaded modules: dictionaries,core,application,approval-base,authent-cas,authent-external,authent-ldap,authent-local,combodo-autoclose-ticket,combodo-db-tools,combodo-email-synchro,itop-attachments,itop-backup,itop-config-mgmt

[Vincent @ Combodo]

Your extension is missing the module dependencies, it must be loaded after the module which brings the /itop_design/module_design[itop-portal] which you are trying to modify !

[Userofuser]

Hi Vincent

I checked my dependecies and I think it's correct, or is there something missing?

<?php
//
// iTop module definition file
//

SetupWebPage::AddModule(
    __FILE__, // Path to the current file, all other file names are relative to the directory containing this file
    'sample-portal-show-org/1.0.0',
    array(
        // Identification
        //
        'label' => 'Sample Portal - Show all Organization in Portal',
        'category' => 'business',

        // Setup
        //
        'dependencies' => array(
            'itop-portal/2.7.0'
        ),
        'mandatory' => false,
        'visible' => true,

        // Components
        //
        'datamodel' => array(
            'model.sample-portal-show-org.php'
        ),
        'webservice' => array(

        ),
        'data.struct' => array(
            // add your 'structure' definition XML files here,
        ),
        'data.sample' => array(
            // add your sample data XML files here,
        ),

        // Documentation
        //
        'doc.manual_setup' => '', // hyperlink to manual setup documentation, if any
        'doc.more_information' => '', // hyperlink to more information, if any 

        // Default settings
        //
        'settings' => array(
            // Module specific settings go here, if any
        ),
    )
);
?>

[Pierre]

Hi Userofuser,

I have the exact same problem. Did you manage to solve this?

Regards,
Pierre R

[Pierre Goiffon]

Hello,

The module dependencies are now :

        'dependencies' => array(
            'itop-portal/2.7.0'
        ),

On compilation time you get the error :

/itop_design/module_design[itop-portal] at line 3: could not be found

This XML node is defined in itop-portal indeed.

The error doesn't list itop-portal as a loaded module... Did you try with another version like itop-portal/1.0.0 ?

Warning, you're overriding the Contact class also so you should add this dependency as well.

[Pham Hong Quan]

Hello Pierre Goiffon,

I got the same issue but relate to class instead of portal.

====

Error loading module "add-acceptance-problem-extension": /itop_design/classes/class[Problem] at line 4: could not be found - Loaded modules: dictionaries,core,application,add-acceptance-problem-extension

===
Could you please help to advise how to add dependencies?

Thank in advance.
Quan Pham.

[Pham Hong Quan]

The error capture.

[Jeffrey Bostoen]

See above, you'll likely need to add a dependency to itop-problem-mgmt