#304 No iCopy app window on Windows 7 Enterprise

[Greg Fenton]

I installed iCopy for the first time today using the iCopy Installer. It seems to have installed correctly.

When I run iCopy from the Start Menu, I get a prompt "Which device do you want to use?", and I select the HP LaserJet 3055 that is attached via USB.

When I click OK, the prompt window goes away but I don't get any other window.

Watching in Task Manager, I see the iCopy process while the prompt is up, but a second after I click OK the process diappears.

Looking at icopy.log, all I see are repeated instances of:

2016-04-17 2:25:41 PM
iCopy Version: 1.6.3.32
Windows Version: Microsoft Windows NT 6.1.7601 Service Pack 1
.NET Version: 2.0.50727.5485
-----------------
    WIA Device count: 1

Thoughts on what to try next?

[Matteo Rossi]

Dear Greg,
thank you very much for contacting me.
Please try with the following command in the Command Prompt

C:\Program Files (x86)\iCopy\icopy.exe \copy

(replace the path to iCopy if different from the default one).