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#896 Google Contact ID's can't be found resulting in long sync delays
Hi all.
During syncing of Google to Outlook only, I get delays of around 25 seconds on a high number of contacts, meaning a considerable amount of time.
A (redacted) extract of the log is below. It appears some Google Contact ID's can't be found.
How do I resolve this?
Many thanks!
Cheers
...Steve
2021-12-21 15:21:04 DBG [0/388]...
2021-12-21 15:21:04 DBG Accessing GoogeContacts[i]...
2021-12-21 15:21:04 DBG Accessed GoogeContacts[i]...
2021-12-21 15:21:04 DBG ContactPropertiesUtils.GetGoogleUniqueIdentifierName(c1)...
2021-12-21 15:21:04 DBG Start GetGoogleUniqueIdentifierName(Person gc)...
2021-12-21 15:21:04 DBG Start GetGoogleFileAsValue...
2021-12-21 15:21:04 DBG End GetGoogleFileAsValue...
2021-12-21 15:21:04 DBG Start GetGoogleTitleFirstLastAndSuffix(gc)...
2021-12-21 15:21:04 DBG End GetGoogleTitleFirstLastAndSuffix(gc)...
2021-12-21 15:21:04 DBG End GetGoogleUniqueIdentifierName(Person gc)...
2021-12-21 15:21:04 DBG Accessed ContactPropertiesUtils.GetGoogleUniqueIdentifierName(c1)...
2021-12-21 15:21:04 DBG [0/388] Checking contact John {name removed} for duplicates...
2021-12-21 15:21:04 DBG [0/388] Checked contact John {name removed} for duplicates , no duplicate found...
2021-12-21 15:21:04 DBG Removed Google duplicated contacts.
2021-12-21 15:21:04 DBG GoogleContacts after removing duplicates: 388
2021-12-21 15:21:04 DBG Matching Contacts...
2021-12-21 15:21:04 INF Matching Outlook and Google contacts...
2021-12-21 15:21:04 DBG Matching contact 1 of 509 by id: SSN Counsellor
2021-12-21 15:21:05 DBG Matching contact 2 of 509 by id: SSN IT Coordinator
2021-12-21 15:21:05 DBG Matching contact 3 of 509 by id: SSN Main
2021-12-21 15:21:05 DBG Matching contact 4 of 509 by id: SSN Backup Phone
2021-12-21 15:21:05 DBG Matching contact 5 of 509 by id: Lyn {name removed}
2021-12-21 15:21:05 DBG Matching contact 6 of 509 by id: Steve {name removed}
2021-12-21 15:21:05 DBG Matching contact 7 of 509 by id: Tony {name removed}
2021-12-21 15:21:05 DBG Loading Google Contact with id 43d3dae28f9f9231...
2021-12-21 15:21:09 DBG LoadGoogleContacts, retry 1 to find again the same contact with id 43d3dae28f9f9231, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:14 DBG LoadGoogleContacts, retry 2 to find again the same contact with id 43d3dae28f9f9231, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:20 DBG LoadGoogleContacts, retry 3 to find again the same contact with id 43d3dae28f9f9231, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:25 DBG LoadGoogleContacts, retry 4 to find again the same contact with id 43d3dae28f9f9231, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:30 DBG LoadGoogleContacts, retry 5 to find again the same contact with id 43d3dae28f9f9231, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:30 DBG Google Contact with id 43d3dae28f9f9231 not found.
2021-12-21 15:21:30 DBG Matching contact 8 of 509 by id: {name removed}
2021-12-21 15:21:30 DBG Loading Google Contact with id 1f381fc18a51091a...
2021-12-21 15:21:34 DBG LoadGoogleContacts, retry 1 to find again the same contact with id 1f381fc18a51091a, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:39 DBG LoadGoogleContacts, retry 2 to find again the same contact with id 1f381fc18a51091a, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:45 DBG LoadGoogleContacts, retry 3 to find again the same contact with id 1f381fc18a51091a, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:49 DBG LoadGoogleContacts, retry 4 to find again the same contact with id 1f381fc18a51091a, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:55 DBG LoadGoogleContacts, retry 5 to find again the same contact with id 1f381fc18a51091a, because sometimes the first time not found for some magic reason...
2021-12-21 15:21:55 DBG Google Contact with id 1f381fc18a51091a not found.
Same problem here. It would take many hours to complete a sync as each item repeats this "retry 5 to find again the same contact" process.
I had the same problem today, with almost 40 contacts (out of 2200).
There are a few open tickets/threads on this, but I haven't been able to use this tool for months now because of this issue. Have not found any workaround that allows a sync to go through.
It was a while ago, but I think the resolution for my instance of the problem was to click 'reset matches'.