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#51 Surface Pro 3 Crash

None
closed
nobody
None
windows
7
2015-12-15
2014-09-05
Tytech
No

When I try to open eviacam on my new sp3, it crashes immediately. Tried running as Windows 7 but no luck.

Related

Bugs: #51

Discussion

  • Tytech

    Tytech - 2014-09-05

    log

     
  • Cesar Mauri-Loba

    I bet there is some problem with the webcam.

    Try running eviacam from the command line adding the -d switch and provide the output messages.

    I.e.: "c:\Program Files (x86)\Enable Viacam\bin\eviacam.exe" -d

     
  • Tytech

    Tytech - 2014-09-05

    see attached. trying to use front camera

     
  • Tytech

    Tytech - 2014-09-06

    I'm physically disabled so if you can help me with this, it would be an enormous help.

     
  • Cesar Mauri-Loba

    I've created a debug version to see whether it could provide more informative reports before it crashes.

    1.- Download this file [1] to your computer
    2.- Unzip it
    3.- Run bin\eviacam.exe

    It might complain about face detection not working or something about a sizer.cpp. Just accept these errors and go on ('Ok' in the first dialog, 'No' in the 2nd). Provide an screenshot of the error message (if any) when it crashes.

    BTY: you could also try using an external webcamera to confirm the crash is related with the camera.

    [1] http://crea-si.com/download/20140909_eviacam_dbg.zip

     
  • Tytech

    Tytech - 2014-09-10

    I'm scared to run this. Chrome & Windows says it's dangerous.

     
  • AK

    AK - 2015-11-24

    Was this rsolved? I have the same issue.

     
  • Cesar Mauri-Loba

    Hi, some people are reporting similar issue.

    Please, try the following:

    1) Run eviacam in debug mode and provide a screenshot when the program crashes. To run eviacam in debug mode press Win + R and then (for 64bit):
    "c:\Program Files (x86)\Enable Viacam\bin\eviacam.exe" -d

    2) Try a development version. You can download it from here:
    https://drive.google.com/file/d/0B4D6QfuluiBUQ20zXzk5S0lyRmM/view?usp=sharing

     
    • AK

      AK - 2015-12-08

      Unfortuantely the download of the dev version did not work. Message saying "YOu cannot access this item because it is in violation of our Terms of Service"

       
  • AK

    AK - 2015-12-08

    Screenshot attached in answer to Q1)

    I will try suggestion 2) and update asap.

     
  • Cesar Mauri-Loba

    Attached is the dev version. I hope you can download it now.

    EDIT: attachement removed, see next below

     

    Last edit: Cesar Mauri-Loba 2015-12-09
  • Cesar Mauri-Loba

    Well, finally I've managed to have (limited) access to a MS Surface and I have been able to reproduce the crash :-) Attached is a new velopment vesion in which, hopefully, the crash is fixed. Currently I don't have access to a Surface to test it by myself.

    EDIT: if you download the attachment using Chrome it complains that the file might be dangerous. If you trust us, just click "Keep" and run the installer.

    EDIT 2: this versions seems to work fine with a Surface Pro (previous versions crashed with this model). Commit: 1eac7ce2e7d42d3b5ba7d6a02aed590e8737f663

     

    Last edit: Cesar Mauri-Loba 2015-12-10
    • AK

      AK - 2015-12-10

      Hi

      I have installed this on my Surface Pro and there is no crash. After some limited use everything seems to be OK.

      A couple of points.

      1) It is not easy to see the settings in the configuration box as there seems to be a display issue with the number boxes (See attached screenshot)

      2) The onscreen keyboard, and the Touch keyboard both seem to work fine, although I am not sure what command to put in the config box as osk.exe does not seem to work.

      It would be great to have a quick way of disabling dwell click without having to keep going to the click bar. One of the main issues I get is unintended clicks, especially in web pages.

      Best wishes, Andrew

      On 9 Dec 2015, at 15:12, Cesar Mauri-Loba cmauri@users.sf.net wrote:

      Well, finally I've managed to have (limited) access to a MS Surface and I have been able to reproduce the crash :-) Attached is a new velopment vesion in which, hopefully, the crash is fixed. Currently I don't have access to a Surface to test it by myself.

      Attachments:

      eViacam-2.0.3.exe https://sourceforge.net/p/eviacam/bugs/_discuss/thread/bc62ce5d/df8d/attachment/eViacam-2.0.3.exe (11.7 MB; application/x-msdownload)
      [bugs:#51] http://sourceforge.net/p/eviacam/bugs/51/ Surface Pro 3 Crash

      Status: open
      Milestones:
      Created: Fri Sep 05, 2014 12:59 PM UTC by Tytech
      Last Updated: Wed Dec 09, 2015 07:57 AM UTC
      Owner: nobody

      When I try to open eviacam on my new sp3, it crashes immediately. Tried running as Windows 7 but no luck.

      Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/eviacam/bugs/51/ https://sourceforge.net/p/eviacam/bugs/51/
      To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/ https://sourceforge.net/auth/subscriptions/

       

      Related

      Bugs: #51

  • Cesar Mauri-Loba

    • status: open --> pending
    • Milestones: -->
     
  • Cesar Mauri-Loba

    Set as pending until is confirmed to work in other Surface models.

     
  • Cesar Mauri-Loba

    • status: pending --> closed
     

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