#8 Only admin/staff can add new tickets

[Maniqui]

Hi.

It would be a nice feature to add the option that only
the admin or staff members can add new tickets, and
customers can just view the tickets, but cannot add new
tickets.

I think this can be useful for technical services (i
mean, repairment workshops) where the customer arrives
with a product that needs to be fixed and so, an staff
member adds the new ticket in that moment.
Then, the customer can check through Internet the
status of the repairment.

I dont know PHP so I will try to make a workaround
modifying the templates, but definitily, it would be
better if this feature could be implemented as an
option in the Settings panel.

Thanks in advance and excuse my english.

[Maniqui]

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user_id=1252279

As I sadi, I have "implemented" this by removing and adding
the links to submit.php from the different templates
(main_navigation, main_index, and admin_navigation).

This is just my actual workaround, but of course, this
doesnt avoid that if customer points the browser to
submit.php (the question is: how will he/shee know that
there is a submit.php?), he/she could add a new ticket...

that's all.