[Dlab-devel] Ordine da ThinkGeek

[Bernardo I. <be...@de...>]

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Salve,

alcuni di voi l'hanno gia' saputo Giovedi', altri dovranno
mandare giu' il boccone amaro adesso.

 Mercoledi' e' arrivato il pacco da Think Geek con le nostre
cose, ma quegli #%?@!i dell'Airborne Express chiedono un pagamento
extra di 97.81 Euro tra IVA, dogana e furti vari.

 Anziche' ritirare subito il pacco, ho chiamato a Milano per
chiedere spiegazioni e ho litigato con una #%?@!a che mi ha detto
che 72 Euro sono le tasse doganali piu' l'IVA, mentre 25 Euro se
li prendono loro per il disturbo.

 Come vedete dal messaggio allegato, ho chiesto a quelli di
Think Geek se e' possibile rimandare indietro la merce e
rifare la spedizione con un altro corriere, ma mi hanno
indicato la loro FAQ sugli ordini internazionali e temo che
abbiano ragione loro... ci tocca pagare.

 Il bello e' che qualche volta va bene e non paghi nulla,
altre volte invece ti salassano... credo dipenda da quanto
zelo ci mette il doganiere o il corriere nel guardare il
pacco.

- ----------  Forwarded Message  ----------

Subject: Re: Order d79ccc
Date: Tue, 30 Apr 2002 15:57:04 -0400
From: Jen Von Herbulis <je...@th...>
To: Bernardo Innocenti <be...@de...>

Please refer to our FAQ about international orders and our policies.

http://www.thinkgeek.com/faq/international.shtml

Thanks-

Jen

At 02:44 AM 4/30/02 +0200, you wrote:
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>Hello,
>
>the package for my order has arrived in Italy, but I've not yet
>accepted it because Airborne Express is charging me a total of
>EUR97.81, of which EUR72.19 as customs duty and EU25.62 for
>"handling".
>
>  I've checked on the phone with Airborne Express staff and
>they're sure there's no mistake. They're REALLY charging me
>another EUR25 over the $30 which I've already paid for shipping.
>
>  I'm very disappointed with their policy, so I'm considering
>returning the package to avoid paying a bill which amounts to
>almost half the value of the goods.
>
>  As my order has not yet been completly shipped, I was wondering
>if it would be possible to return the package to you and try again
>using a different courier when the rest of the goods are being
>shipped. In case the new shipping method costs more than $30, I'll
>pay the difference.
>
>  Please, reply as soon as possible: I must confirm or decline
>the package with Airborne Express within two days.
>
>- --
>   // Bernardo Innocenti - Develer S.r.l., R&D dept.
>\X/  http://www.develer.com/
>
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ThinkGeek Customer Service
1-888-GEEKSTUFF
703-293-6299, ext. 101
je...@th...

- -------------------------------------------------------

- -- 
  // Bernardo Innocenti - Develer S.r.l., R&D dept.
\X/  http://www.develer.com/

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