CiviCRM is an open source and freely downloadable constituent relationship management solution for advocacy, non-profit and other organizations. Learn more at http://civicrm.org
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CRMLicense
Other License, Affero GNU Public License
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User Reviews
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CiviCRM is a seriously powerful CRM package. And it's improving all the time. We've been using it since version 2 point something. Easiest when you can find a hosting service which will handle the installation, upgrades and database management for you. Otherwise you'll need some technical skills.
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I work with a charity that uses CiviCRM and currently we are looking at other options. From my experience, there are issues with sending group emails from CiviCRM. In particular emails not arriving. Also, from my experience, creating reusable ad-hoc reports are nearly impossible and at best, you can try modifying a report that comes with CiviCRM. Next, trying to link contacts that were related meant creating a flag but it was not possible to relate them like other databases. This meant, doing extra work to find relatable contracts and making necessary notes to ensure other administrators knew which contacts related. In many ways CivCRM is like trying to nail Jell-O to the wall. Simply put you spend a lot of time trying to get it to work but it just does what you need it to do. Sadly, if you want to migrate to another datase, from my experience CivCRM is not always migratable. Likewise, as you grow and need additional features, CivCRM does not grow with you. Finally, in my opinion, if you are comfortable with MS Access, you can create a much better database in Access than using CivCRM. However, if you do not have the MS Access skills to create a database, CivCRM is a possibility. Based on my experience, CivCRM is nothing more than a 'stop-gap,' measure until a more appropriate database can be found.
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It is not the easiest to use but it is worth trying to master it.
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Very like for my company
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We tried using this software for our non-profit for about a year now but are seriously considering switching to something else. It's not intuitive nor easy to use. If you have full-time staff using it on a daily basis and can pay consultants to fix the default configurations and babysit, it may work for you. If you are small like us, you'll find the cumbersome design and operation of the software is too much of a burden. Simple tasks like sending e-newsletters to your contacts is a major ordeal. It's also frustratingly slow running in our configuration as a Wordpress plugin on a VPS.