Unfortunately I am unable to install citespace. I am using win10, I would install the software with the .exe file but I cannot even run the installer. When I click on the .exe, command prompt pops up for a moment, but it closes immediately, and nothing happens. I have already shut down Windefender real time protection, in order to avoid virus blocking, still no result.
What should I do?
Thanks in advance
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I am using ubuntu 18.04, installed JRE, latest version of Citespace 5.71, modify the batch file, run the StartCiteSpace_Mac.sh using sh command in ubuntu. It start installing Citespace by first installing the resources and WOS. Therafter, Citespace starts. I select the default Terrorism Dataset with default setting. Click on Go and thereafter, select visualize. On selecting visualize, it stops responding and thus produce no output.
When take a look on terminal, following messages found :
Launching CiteSpace …
The number of files downloaded: 65
The number of files downloaded: 465
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
Networks(254): Time taken to merge networks: 0.005 seconds
From this point onwards, it donot respond further.
Kindly guide me what to do in this case so that I could use existing/own dataset and visualize the data by customising various settings as per requirement.
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Dear Prof. Chen,
I downloaded 7z package version 5.7.R2, I unpackaged it and go to StartCiteSpace_Windows file to start to install it.
There is a window asking for number of my locale...
1-USA
2-Chinese
3-Any other locale, i.e., country/langauge
4-Exit
I have tried option 1 first (I have later tried also with option 3 but with same results)
Then
Downloading WOS demo files
Installing files... 465 files downloaded to directory .citespace\examples\WoS...
Then, another window telling that "A new version 5.7.R2 is now available. Do you want to go to the download webpage?" I say "No, use the version I have" because I am trying to install version 5.7.R2
And system stops here.... no more message, no more installation follows...
Could you help me?
I have windows 10, 64 bits, java 8/271
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Dear Prof. Chen,
I have tried several times to instal CiteSpace after your mail but it has been impossible.
Every time a try CiteSpace.5.7.R2.exe or CiteSpaceV.jar i obtain the following windows:
Timeout. Keep trying?
YES/NO
And, then,
Version Check
5.7.R2 (64-bits) is invalid or expired
I have tried to download again and re-install 5.7.R2.7z and CiteSpace.5.7.R2 several times but with no success.
I have deleted also folder ./citespace?
And deleted also file citespace. projects that is created out of this folder.
Could you be so kind to help me?
Thanks
Miquel Angel
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It was resolved after one hour i was posted in this forum.
I have experienced this issues at some times, however, it resolved automatically after some times. Thank you.
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Sorry, but I still have the same problem. I have deleted again folder .citespace and downloaded againg instalation files. I have proved with .exe installation file but does not works, and also with CiteSpaceV java file with same result.
I can not install citespace
Miquel Angel
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I have Java version 8 update 271 (compilation 1.8.0_271-b09).
I could install Citespace in a Mac computer, but not in my personal PC. Always the same messages:
Timeout. Keep trying?
YES/NO
And, then,
Version Check
5.7.R2 (64-bits) is invalid or expired
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Background Description:
1. The lastest version of Java has been installed;
2. The file "jdk8u282-b08-jre" has been copied to the C:\ disk, and the "bin" file inside is set as one of the Paths in the environmental variable setting;
3. Downloaded the version "5.7.R4" from podia.com, both ".7z" and ".exe" file types;
4. Cleared .citespace file in the User each time I tried to initialize the running file of both Windows batch and .exe file;
Problem:
I was informed of the error notice of "Version Check" and telling me that "The version 5.7.R4 (64-bit) you are trying to use is invalid. Download the latest null.null.Rnull and try again" after it failed to configure the app.
What should I do to properly install the app? Thank you very much.
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I am aware of this issue, but it seems rare. Out of thousands of users, I only heard from less than 5 people encountered this problem. Some had told me it was resolved, but they didn't give more details on how they resolved it. It may be due to an unstable internet. Perhaps you can try it at a different time.
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Yesterday I installed Citespace and it worked without any error. Today, when I started CiteSpace (. ./StartCiteSpace_Mac.sh), I did get the popup "Timeout keep trying" others talking about in this thread. I attached a screenshot. After clicking 3 times on "Ok" using "Yes" for the input filed, Citespace did open normally. I then checed the logs and saw the following output "Community(280): timeout. Try again later." Now, I am wondering what this error/timeout is about and if Citespace will work correctly. Seems like some connection did time out.
Unfortunately I am unable to install citespace. I am using win10, I would install the software with the .exe , Jar or bat file but I cannot even run the installer. When I click on the .exe, command prompt pops up for a moment, but it closes immediately, and nothing happens. I have already shut down Windefender real time protection, in order to avoid virus blocking, still no result.
What should I do?
When trying to install CiteSpace-6.1.3.msi (Aug 25 build), Kaspersky Internet Security automatically deletes citespace.exe. The way I deal with that is by pausing Kaspersky for a few minutes; installing CiteSpace; and then adding an exclusion for citespace.exe.
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Even after downloading the latest version of CiteSpace in my Macbook,.
It pops up the following message, when i open the downloaded software:
CiteSpace” can’t be opened because Apple cannot check it for malicious software.
This software needs to be updated. Contact the developer for more information.
Kindly suggest
Thanks
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Dear Professor Chen,
Unfortunately I am unable to install citespace. I am using win10, I would install the software with the .exe file but I cannot even run the installer. When I click on the .exe, command prompt pops up for a moment, but it closes immediately, and nothing happens. I have already shut down Windefender real time protection, in order to avoid virus blocking, still no result.
What should I do?
Thanks in advance
Download the 7z file and unpack it. You can launch it with the batch file.
Dear Ádám Szalai,
i have a problem same as you, Were you able to install the software?
Dear Professor Chen,
I am using ubuntu 18.04, installed JRE, latest version of Citespace 5.71, modify the batch file, run the StartCiteSpace_Mac.sh using sh command in ubuntu. It start installing Citespace by first installing the resources and WOS. Therafter, Citespace starts. I select the default Terrorism Dataset with default setting. Click on Go and thereafter, select visualize. On selecting visualize, it stops responding and thus produce no output.
When take a look on terminal, following messages found :
Launching CiteSpace …
The number of files downloaded: 65
The number of files downloaded: 465
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
LG(509): Exception. No effect on operation.
Networks(254): Time taken to merge networks: 0.005 seconds
From this point onwards, it donot respond further.
Kindly guide me what to do in this case so that I could use existing/own dataset and visualize the data by customising various settings as per requirement.
Try 5.7.R2. If you still have problems, let me know.
Dear Prof. Chen,
I downloaded 7z package version 5.7.R2, I unpackaged it and go to StartCiteSpace_Windows file to start to install it.
There is a window asking for number of my locale...
1-USA
2-Chinese
3-Any other locale, i.e., country/langauge
4-Exit
I have tried option 1 first (I have later tried also with option 3 but with same results)
Message "Starting Citespace...."
Installing files... 65 files downloaded to directory .citespace\resources
Then
Downloading WOS demo files
Installing files... 465 files downloaded to directory .citespace\examples\WoS...
Then, another window telling that "A new version 5.7.R2 is now available. Do you want to go to the download webpage?" I say "No, use the version I have" because I am trying to install version 5.7.R2
And system stops here.... no more message, no more installation follows...
Could you help me?
I have windows 10, 64 bits, java 8/271
It sounds fine until the last question. You can ignore it and it should run anyway. I have corrected the date. Try it now.
Dear Prof. Chen,
I have tried several times to instal CiteSpace after your mail but it has been impossible.
Every time a try CiteSpace.5.7.R2.exe or CiteSpaceV.jar i obtain the following windows:
Timeout. Keep trying?
YES/NO
And, then,
Version Check
5.7.R2 (64-bits) is invalid or expired
I have tried to download again and re-install 5.7.R2.7z and CiteSpace.5.7.R2 several times but with no success.
I have deleted also folder ./citespace?
And deleted also file citespace. projects that is created out of this folder.
Could you be so kind to help me?
Thanks
Miquel Angel
Do you still have that problem? I have just tested the exe and the batch file and both work fine.
Dear Prof. Chen,
It was resolved after one hour i was posted in this forum.
I have experienced this issues at some times, however, it resolved automatically after some times. Thank you.
I am glad it is resolved. Thanks for letting me know.
Dear Prof. Chen,
I am also facing the same problem as mentioned by Mr. Miquel Angel.
Could you plz help us how to resolve this issue??
Warm Regards,
M. Abdul Karim
Sorry, but I still have the same problem. I have deleted again folder .citespace and downloaded againg instalation files. I have proved with .exe installation file but does not works, and also with CiteSpaceV java file with same result.
I can not install citespace
Miquel Angel
Do you have java installed and properly configured?
I have Java version 8 update 271 (compilation 1.8.0_271-b09).
I could install Citespace in a Mac computer, but not in my personal PC. Always the same messages:
Timeout. Keep trying?
YES/NO
And, then,
Version Check
5.7.R2 (64-bits) is invalid or expired
Dear Professor Chen,
Background Description:
1. The lastest version of Java has been installed;
2. The file "jdk8u282-b08-jre" has been copied to the C:\ disk, and the "bin" file inside is set as one of the Paths in the environmental variable setting;
3. Downloaded the version "5.7.R4" from podia.com, both ".7z" and ".exe" file types;
4. Cleared .citespace file in the User each time I tried to initialize the running file of both Windows batch and .exe file;
Problem:
I was informed of the error notice of "Version Check" and telling me that "The version 5.7.R4 (64-bit) you are trying to use is invalid. Download the latest null.null.Rnull and try again" after it failed to configure the app.
What should I do to properly install the app? Thank you very much.
I am aware of this issue, but it seems rare. Out of thousands of users, I only heard from less than 5 people encountered this problem. Some had told me it was resolved, but they didn't give more details on how they resolved it. It may be due to an unstable internet. Perhaps you can try it at a different time.
Hello Professor Chen,
I am trying to use CiteSpace for my thesis and face the following issue.
System:
MacBook Pro:
2,3 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
macOS Big Sur
Citespace: 5.7.R4
java version "11.0.9" 2020-10-20 LTS
Java(TM) SE Runtime Environment 18.9 (build 11.0.9+7-LTS)
Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.9+7-LTS, mixed mode)
Running Citespace using:
!/bin/bash
echo Launching CiteSpace …
java -Dfile.encoding=UTF-8 -Duser.country=DE -Duser.language=de -Xms8g -Xmx16g -Xss5m -jar CiteSpaceV.jar
Yesterday I installed Citespace and it worked without any error. Today, when I started CiteSpace (. ./StartCiteSpace_Mac.sh), I did get the popup "Timeout keep trying" others talking about in this thread. I attached a screenshot. After clicking 3 times on "Ok" using "Yes" for the input filed, Citespace did open normally. I then checed the logs and saw the following output "Community(280): timeout. Try again later." Now, I am wondering what this error/timeout is about and if Citespace will work correctly. Seems like some connection did time out.
Thanks for your help,
Lars
Also, and I just noticed, the community tab of the menu is greyed out. Attached a screenshot:
Dear Professor Chen,
Unfortunately I am unable to install citespace. I am using win10, I would install the software with the .exe , Jar or bat file but I cannot even run the installer. When I click on the .exe, command prompt pops up for a moment, but it closes immediately, and nothing happens. I have already shut down Windefender real time protection, in order to avoid virus blocking, still no result.
What should I do?
Thanks in advance
Use the msi file.
When trying to install CiteSpace-6.1.3.msi (Aug 25 build), Kaspersky Internet Security automatically deletes citespace.exe. The way I deal with that is by pausing Kaspersky for a few minutes; installing CiteSpace; and then adding an exclusion for citespace.exe.
Dear Prof. Chen,
Greetings !!
Even after downloading the latest version of CiteSpace in my Macbook,.
It pops up the following message, when i open the downloaded software:
CiteSpace” can’t be opened because Apple cannot check it for malicious software.
This software needs to be updated. Contact the developer for more information.
Kindly suggest
Thanks
The two links below should be helpful:
https://support.apple.com/guide/mac-help/apple-cant-check-app-for-malicious-software-mchleab3a043/mac
https://iboysoft.com/howto/apple-cannot-check-it-for-malicious-software.html