Re: [Apcupsd-users] Trouble installing apcupsd driver on Windows 7

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Mark,

Here is my APCUPSD event log from one of the PCs since I last restarted it
on 2/05:

2016-02-05 02:31:14 -0600  apcupsd 3.14.12 (29 March 2014) Win32 startup
succeeded
2016-02-05 02:34:12 -0600  apcupsd 3.14.12 (29 March 2014) Win32 startup
succeeded
2016-02-05 04:37:51 -0600  Communications with UPS lost.
2016-02-05 04:37:57 -0600  Communications with UPS restored.
2016-02-05 05:29:30 -0600  Communications with UPS lost.
2016-02-05 05:29:36 -0600  Communications with UPS restored.
2016-02-06 04:38:45 -0600  Communications with UPS lost.
2016-02-06 04:38:51 -0600  Communications with UPS restored.
2016-02-06 05:26:44 -0600  Communications with UPS lost.
2016-02-06 05:26:50 -0600  Communications with UPS restored.
2016-02-06 06:46:56 -0600  Communications with UPS restored.
2016-02-06 10:02:18 -0600  Communications with UPS lost.
2016-02-06 10:02:24 -0600  Communications with UPS restored.
2016-02-06 16:44:55 -0600  Communications with UPS restored.
2016-02-06 16:45:37 -0600  Communications with UPS restored.
2016-02-06 16:45:49 -0600  Communications with UPS restored.
2016-02-06 16:47:23 -0600  Communications with UPS restored.
2016-02-06 16:47:37 -0600  Communications with UPS restored.
2016-02-06 16:58:54 -0600  Communications with UPS restored.
2016-02-06 17:00:57 -0600  Communications with UPS restored.
2016-02-06 18:41:23 -0600  Communications with UPS restored.
2016-02-06 18:46:11 -0600  Communications with UPS restored.
2016-02-06 18:46:27 -0600  Communications with UPS restored.
2016-02-06 18:46:46 -0600  Communications with UPS restored.
2016-02-06 18:47:00 -0600  Communications with UPS restored.
2016-02-06 18:47:45 -0600  Communications with UPS restored.
2016-02-06 18:48:50 -0600  Communications with UPS restored.
2016-02-06 19:37:51 -0600  Communications with UPS lost.
2016-02-06 19:37:57 -0600  Communications with UPS restored.
2016-02-06 20:26:28 -0600  Communications with UPS restored.
2016-02-07 01:56:16 -0600  Communications with UPS lost.
2016-02-07 01:56:22 -0600  Communications with UPS restored.
2016-02-07 04:02:23 -0600  Communications with UPS lost.
2016-02-07 04:02:30 -0600  Communications with UPS restored.
2016-02-07 22:24:06 -0600  Communications with UPS lost.
2016-02-07 22:24:13 -0600  Communications with UPS restored.
2016-02-08 01:46:00 -0600  Communications with UPS lost.
2016-02-08 01:46:06 -0600  Communications with UPS restored.
2016-02-08 04:39:40 -0600  Communications with UPS restored.
2016-02-08 08:00:43 -0600  Communications with UPS lost.
2016-02-08 08:00:49 -0600  Communications with UPS restored.
2016-02-08 08:42:14 -0600  Communications with UPS lost.
2016-02-08 08:42:20 -0600  Communications with UPS restored.
2016-02-08 08:49:11 -0600  Communications with UPS lost.
2016-02-08 08:49:18 -0600  Communications with UPS restored.
2016-02-08 12:04:47 -0600  Communications with UPS restored.
2016-02-08 12:15:26 -0600  Communications with UPS restored.
2016-02-08 23:36:34 -0600  Communications with UPS lost.
2016-02-08 23:36:40 -0600  Communications with UPS restored.
2016-02-10 11:52:00 -0600  Power failure.
2016-02-10 11:52:03 -0600  Power is back. UPS running on mains.
2016-02-12 07:30:41 -0600  Communications with UPS lost.
2016-02-12 07:30:47 -0600  Communications with UPS restored.
2016-02-12 09:01:30 -0600  Communications with UPS restored.
2016-02-13 06:28:41 -0600  Communications with UPS lost.
2016-02-13 06:28:47 -0600  Communications with UPS restored.
2016-02-13 14:36:51 -0600  Communications with UPS lost.
2016-02-13 14:36:58 -0600  Communications with UPS restored.
2016-02-13 14:44:56 -0600  Communications with UPS restored.
2016-02-13 15:13:32 -0600  Communications with UPS lost.
2016-02-13 15:13:39 -0600  Communications with UPS restored.
2016-02-13 15:23:07 -0600  Communications with UPS restored.
2016-02-13 15:42:34 -0600  Communications with UPS restored.
2016-02-16 12:57:07 -0600  Communications with UPS lost.
2016-02-16 12:57:14 -0600  Communications with UPS restored.
2016-02-20 13:21:59 -0600  Communications with UPS restored.
2016-02-20 13:22:29 -0600  Communications with UPS restored.
2016-02-20 13:25:18 -0600  Communications with UPS restored.
2016-02-20 15:29:10 -0600  Communications with UPS lost.
2016-02-20 15:29:17 -0600  Communications with UPS restored.
2016-02-22 09:50:03 -0600  Power failure.
2016-02-22 09:50:05 -0600  Power is back. UPS running on mains.

All of the restored communications are after my DEVCON script restarts the
driver.  The UPS is an ES-550 but this also happens with CS-500s (connected
to other Win 10 Pro machines) and a BR1500G connected to a Win 10 Pro
machine.  All the machines are identical HP Elite 8200's.

In the log above many of the COMMLOST events happen when the roof controller
is in use.  The roof motor controller is a USB device that communicates with
another USB device (a weather station).  The APCUPSD driver often crashes
several times while the roof is opening and\or closing.  It also crashes
outside of the use of the roof motor controller but less frequently. 

On other machines where USB cameras and USB serial devices are used the
driver will crash frequently during the use of these USB devices.  Sometimes
it will even cause the software of the other USB devices to stop responding
or crash\fail, this is most likely due to my DEVCON script though I think.

Best Always,

Daniel

-----Original Message-----
From: Mark Foley [mailto:mf...@no...] 
Sent: Tuesday, February 23, 2016 12:02 AM
To: apc...@li...
Subject: Re: [Apcupsd-users] Trouble installing apcupsd driver on Windows 7

On Mon, 22 Feb 2016 19:25:08 Daniel Maloney <tel...@gm...>
wrote:

> Can you share your experience with the Windows driver after it has 
> been running awhile?  I get a lot of crashes with mine on the latest
version.

Will do. I suspect (or perhaps hope) it might be WIN10 related. We've
decided not to go the WIN10 route for servers at all for various reasons. 

How frequent are your crashes?

I have a client/server arrangement with the WIN7 machine (our SQL Server
2014 DB
server) acting as the server and having the USB connection to the APC, and a
WinXP machine (our SQL Server 2005 legacy server) acting as the client; both
powered from an APC BE750G.  I have the apcupsd status window running on the
server continuously so I can see what's happening.  So far, this setup has
been running a whole day without problem!

The WIN7 server has only the APC, an external backup drive, and the
mouse/keyboard KVM line (seldom used) plugged into USB ports, so not really
a lot of USB activity. 

Since the Windows version of apcupsd does not have email notification, in
two or three days I will be swapping the XP to a different UPS where a Linux
host is the apcupsd server, and I'll be replacing the XP with a Linux box on
this UPS, probably as the apcupsd server, in order to get email
notifications if/when power is lost on this UPS.  This arrangement may not
be useful to you, but I'll keep you posted. 

--Mark

-----Original Message-----
> Date: Mon, 22 Feb 2016 19:25:08 -0600
> From: Daniel Maloney <tel...@gm...>
> To: Apcupsd Discussion List <apc...@li...>
> Subject: Re: [Apcupsd-users] Trouble installing apcupsd driver on 
> Windows 7
>
> Mark,
>
> Can you share your experience with the Windows driver after it has 
> been running awhile?  I get a lot of crashes with mine on the latest
version.
> It happens more frequently when other USB devices are actively being used.
>
> I have a DEVCON script that restarts the driver but I should not have 
> to do this.  I just want to know if I am the only one out there seeing 
> this.  I have this driver on five identical machines running Windows 
> 10 Pro and they all have this issue with the driver.
>
> Best Always,
>
> Daniel
> On Feb 22, 2016 8:32 AM, "Mark Foley" <mf...@no...> wrote:
>
> > To developers:
> >
> > I found the answer to my problem.
> >
> > The problem is in the wording of the install.txt instructions.  I 
> > think you need to change that to make it clearer so people don't 
> > spend several hours heading down the wrong path when easily 
> > avoidable.
> >
> > Paragrah e.:
> >
> > e. (Abbreviated) Do not allow Windows to search for a driver,
> >        specify one yourself. Depending on your version of Windows, 
> > the exact
> >        sequence of dialogs and options is different, but essentially 
> > you need
> >        to get to the list of devices with the "Have Disk..." button. 
> > When you
> >        get there, choose "Have Disk..."
> >
> > is a little too "abbreviated". I suggest:
> >
> > e.  Select "Browse my computer for driver software".  Select "Let me 
> > pick from a list of device drivers on my computer". Select "Have 
> > Disk".
> >
> > The difference from the default installation procedure is in 
> > selecting "Let me pick from a list of device drivers on my computer" 
> > instead of the default "Search for driver software in this 
> > location".
> >
> > XP and Vista (probably WIN10) are sufficiently similar to this WIN7 
> > procedure that the key point of "pick from list" should be 
> > explicitly mentioned in the installation instructions.  Unless one 
> > does a lot of manual driver installations (rare nowadays) and knows 
> > all about the "have disk" path, the defaults lead one in a different 
> > direction which doesn't allow the driver to be installed and gives 
> > the message, "Windows has determined the driver software for your 
> > device is up to date."
> >
> > My suggested change would save Windows apcupsd users a lot of wasted
time.
> >
> > I would also suggest a FAQ posting somewhere if it does not exist (I 
> > could not find one).
> >
> > --Mark
> >
> > -----Original Message-----
> > > From: Mark Foley <mf...@no...>
> > > Date: Sun, 21 Feb 2016 12:37:27 -0500
> > > Organization: Novatec Software Engineering, LLC
> > > To: apc...@li...
> > > Subject: Trouble installing apcupsd driver on Windows 7
> > >
> > > This question has probably been asked dozens of times before, but 
> > > I'm
> > new to the
> > > list and have not found the answer elsewere.
> > >
> > > I have an APC model BE750G connected via USB to my Windows 7 computer.
> > I've
> > > installed the apcupsd 3.14.13 software. During installation, it 
> > > says,
> > "The USB
> > > driver could not be automatically installed ... please see ...
> > install.txt for
> > > instructions on installing the USB driver by hand."
> > >
> > > I followed those instructions, but I get the message "Windows has
> > determined the
> > > driver software for your device is up to date." However, status 
> > > for the
> > UPS
> > > shows, COMMLOST.  Also, under Device Manager > Batteries, 
> > > "American Power Conversion USP UPS (Apcupsd)" is not listed, only 
> > > "HID UPS Battery" and "Microsoft Composite Battery" are listed.  I 
> > > am concluding that the
> > correct
> > > driver was not installed.
> > >
> > > Also, things differed a bit for me than what was written in the
> > instructions.
> > > At steps f. and g.  the instructions say:
> > >
> > > f. Browse to "C:\apcupsd\driver" and hit Open
> > >
> > > g. Select "American Power Conversion USB UPS (Apcupsd)" and hit Next.
> > >
> > > When I browse to C:\apcupsd\driver, there is no "American Power
> > Conversion USB
> > > UPS (Apcupsd)" listed.  I show only 2 folders: amd64 and i386.  
> > > Each of
> > these
> > > contain the files: WdfCoInstaller01009.dll and winsusbcoinstall2.dll.
> > >
> > > Perhaps this download is missing the correct driver?
> > >
> > > Do I need to somehow force Windows 7 to use what it thinks in 
> > > *not* the
> > most
> > > recent driver?
> > >
> > > btw - I had this UPS connected to WIN7 and PowerChute, and 
> > > connected to
> > Linux
> > > using apcupsd and everything worked just fine.  it's not the UPS
itself.
> > >
> > > Thanks, Mark
> > >
> >
> >
> > --------------------------------------------------------------------
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