Re: [Apcupsd-users] Trouble installing apcupsd driver on Windows 7

[Daniel M. <tel...@gm...>]

Mark,

Can you share your experience with the Windows driver after it has been
running awhile?  I get a lot of crashes with mine on the latest version.
It happens more frequently when other USB devices are actively being used.

I have a DEVCON script that restarts the driver but I should not have to do
this.  I just want to know if I am the only one out there seeing this.  I
have this driver on five identical machines running Windows 10 Pro and they
all have this issue with the driver.

Best Always,

Daniel
On Feb 22, 2016 8:32 AM, "Mark Foley" <mf...@no...> wrote:

> To developers:
>
> I found the answer to my problem.
>
> The problem is in the wording of the install.txt instructions.  I think
> you need
> to change that to make it clearer so people don't spend several hours
> heading
> down the wrong path when easily avoidable.
>
> Paragrah e.:
>
> e. (Abbreviated) Do not allow Windows to search for a driver,
>        specify one yourself. Depending on your version of Windows, the
> exact
>        sequence of dialogs and options is different, but essentially you
> need
>        to get to the list of devices with the "Have Disk..." button. When
> you
>        get there, choose "Have Disk..."
>
> is a little too "abbreviated". I suggest:
>
> e.  Select "Browse my computer for driver software".  Select "Let me pick
> from a
> list of device drivers on my computer". Select "Have Disk".
>
> The difference from the default installation procedure is in selecting
> "Let me
> pick from a list of device drivers on my computer" instead of the default
> "Search for driver software in this location".
>
> XP and Vista (probably WIN10) are sufficiently similar to this WIN7
> procedure
> that the key point of "pick from list" should be explicitly mentioned in
> the
> installation instructions.  Unless one does a lot of manual driver
> installations
> (rare nowadays) and knows all about the "have disk" path, the defaults
> lead one
> in a different direction which doesn't allow the driver to be installed and
> gives the message, "Windows has determined the driver software for your
> device
> is up to date."
>
> My suggested change would save Windows apcupsd users a lot of wasted time.
>
> I would also suggest a FAQ posting somewhere if it does not exist (I could
> not
> find one).
>
> --Mark
>
> -----Original Message-----
> > From: Mark Foley <mf...@no...>
> > Date: Sun, 21 Feb 2016 12:37:27 -0500
> > Organization: Novatec Software Engineering, LLC
> > To: apc...@li...
> > Subject: Trouble installing apcupsd driver on Windows 7
> >
> > This question has probably been asked dozens of times before, but I'm
> new to the
> > list and have not found the answer elsewere.
> >
> > I have an APC model BE750G connected via USB to my Windows 7 computer.
> I've
> > installed the apcupsd 3.14.13 software. During installation, it says,
> "The USB
> > driver could not be automatically installed ... please see ...
> install.txt for
> > instructions on installing the USB driver by hand."
> >
> > I followed those instructions, but I get the message "Windows has
> determined the
> > driver software for your device is up to date." However, status for the
> UPS
> > shows, COMMLOST.  Also, under Device Manager > Batteries, "American Power
> > Conversion USP UPS (Apcupsd)" is not listed, only "HID UPS Battery" and
> > "Microsoft Composite Battery" are listed.  I am concluding that the
> correct
> > driver was not installed.
> >
> > Also, things differed a bit for me than what was written in the
> instructions.
> > At steps f. and g.  the instructions say:
> >
> > f. Browse to "C:\apcupsd\driver" and hit Open
> >
> > g. Select "American Power Conversion USB UPS (Apcupsd)" and hit Next.
> >
> > When I browse to C:\apcupsd\driver, there is no "American Power
> Conversion USB
> > UPS (Apcupsd)" listed.  I show only 2 folders: amd64 and i386.  Each of
> these
> > contain the files: WdfCoInstaller01009.dll and winsusbcoinstall2.dll.
> >
> > Perhaps this download is missing the correct driver?
> >
> > Do I need to somehow force Windows 7 to use what it thinks in *not* the
> most
> > recent driver?
> >
> > btw - I had this UPS connected to WIN7 and PowerChute, and connected to
> Linux
> > using apcupsd and everything worked just fine.  it's not the UPS itself.
> >
> > Thanks, Mark
> >
>
>
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