[Apcupsd-users] apcaccess not reporting any value but online status

[Xavier B. <xa...@ba...>]

Hi,

I'm new to this list and to apcupsd, sorry for the possibly lame questions.

I'm using an MGE UPS protection center 500 connected using an RJ45
connector on the APC side and an USB connector on the computer side. The
computer is running apcupsd 3.14.11 on Fedora 19.

Although the APC is reported as online, apcaccess is showing most values
as 0, including the battery charge level.

Here the output of apcaccess :
# apcaccess
APC      : 001,028,0712
DATE     : 2014-02-28 18:21:04 +0100
HOSTNAME : smeagol.schlobinux.org
VERSION  : 3.14.11 (31 January 2014) redhat
UPSNAME  : smeagol.schlobinux.org
CABLE    : USB Cable
DRIVER   : USB UPS Driver
UPSMODE  : Stand Alone
STARTTIME: 2014-02-28 18:09:12 +0100
MODEL    :
STATUS   : ONLINE
LOADPCT  :   0.0 Percent Load Capacity
BCHARGE  : 000.0 Percent
TIMELEFT :   0.0 Minutes
MBATTCHG : 5 Percent
MINTIMEL : 3 Minutes
MAXTIME  : 0 Seconds
OUTPUTV  : 000.0 Volts
DWAKE    : 000 Seconds
LOTRANS  : 000.0 Volts
HITRANS  : 000.0 Volts
ALARMDEL : 30 seconds
NUMXFERS : 0
TONBATT  : 0 seconds
CUMONBATT: 0 seconds
XOFFBATT : N/A
STATFLAG : 0x05000008 Status Flag
SERIALNO :
END APC  : 2014-02-28 18:21:38 +0100

One can also note the model and serial number are not shown either,
although these values are properly reported by lsusb :

# lsusb -v -s 2:4
Bus 002 Device 004: ID 0463:ffff MGE UPS Systems UPS
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               1.10
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0         8
  idVendor           0x0463 MGE UPS Systems
  idProduct          0xffff UPS
  bcdDevice           42.41
  iManufacturer           1 (error)
  iProduct                2 PROTECTIONCENTER
  iSerial                 4 1HGG37026
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           34
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0
    bmAttributes         0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower               20mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         3 Human Interface Device
      bInterfaceSubClass      0 No Subclass
      bInterfaceProtocol      0 None
      iInterface              0
        HID Device Descriptor:
          bLength                 9
          bDescriptorType        33
          bcdHID               1.00
          bCountryCode           33 US
          bNumDescriptors         1
          bDescriptorType        34 Report
          wDescriptorLength     769
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0008  1x 8 bytes
        bInterval              20
Device Status:     0x0001
  Self Powered

My configuration is the out of the box default and seems correct to me  :
UPSCABLE usb
UPSTYPE usb
DEVICE
LOCKFILE /etc/apcupsd
SCRIPTDIR /etc/apcupsd
PWRFAILDIR /etc/apcupsd
NOLOGINDIR /etc
ONBATTERYDELAY 6
BATTERYLEVEL 5
MINUTES 3
TIMEOUT 0
ANNOY 300
ANNOYDELAY 60
NOLOGON disable
KILLDELAY 0
NETSERVER on
NISIP 0.0.0.0
NISPORT 3551
EVENTSFILE /var/log/apcupsd.events
EVENTSFILEMAX 10
UPSCLASS standalone
UPSMODE disable
STATTIME 0
STATFILE /var/log/apcupsd.status
LOGSTATS off
DATATIME 0


Also, I am not able to run any command from apctest. Everything just
reports something along the line of :
I don't know how to run a self test on your UPS
or your UPS does not support self test.

Probably my APC is either not properly detected or not supported. I've
read the doc and searched the mailing list, but no luck. Can anyone help
with this issue ?

Regards,
Xavier