#2715 document void action unwanted entry

[Johnson Joseph]

A completed document (AP Payment) generate debit 'Payment Selection' & Credit 'Bank Transit'
When I 'void' the document, it credited 'payment selection' & debited 'Bank Transit'.

In fact_acct table, it generated one more transaction which debited & credited 'Payment Selection', which I think is not required

Anyone of you come across such an incident

Thanks
Johnson

[mckayERP]

Hi Johnson,

Was the payment allocated to an invoice when you voided it?

Mike

[ADAXA]

can you heck to see whether a new reverse-correct document (with reverse signs) was created when you tried to void the completed payment.
regards

[ADAXA]

'can you heck' s/be 'can you check'

[Johnson Joseph]

Dear Mike
Payment was not allocated to any invoice.
Thanks/Johnson

[Johnson Joseph]

screen shot of account viewer - payment reverse

[Johnson Joseph]

document associated