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...The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs. This project is a WebRTC softphone, and communication is achieved via SIP over a socket. Leading PBX systems like Asterisk or Freeswitch support socket connections. If your provider does not offer this feature, consider using a SIP proxy such as Kamailio, Opensip or Routr. The softphone is internally configured using a JSON definition. The configuration file can be loaded from either a server or a local file. 008 reads the file only once.

The Open Source CRM software SuiteCRM is enhanced to have communications capabilities. SuiteCRM is customized and integrated with ICTContact, the Asterisk-based advanced contact center software. It enables CRM users to make and receive calls directly from CRM, also export leads/contacts to the contact center, and run campaigns through ICTContact to connect with their customers with ease. ICTContact is advanced contact center software featuring omnichannel communications, unified...