Search Results for "open source with database"

connect-rtc.js provides softphone support to AmazonConnect customers when they choose to directly integrate with AmazonConnect API and not use the AmazonConnect web application. It implements Amazon Connect WebRTC signaling protocol and integrates with browser WebRTC APIs to provide a simple contact session interface that can seamlessly integrate with Amazon Connect StreamJS. In a typical amazon-connect-streams integration, connect-rtc-js is not required on parent page. Softphone call...

An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems. The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you. What we added is the telephony integration.

A Chrome extension that turns the browser into a call centre agent console using WebRTC, so agents do not need a desk phone or a separate softphone running alongside their CRM. It registers as a SIP endpoint over WebRTC and puts the call controls where the agent is already working. Answer, hold, transfer and hang up happen in the browser, next to the customer record rather than in another window. Built to work with our contact centre products, but it speaks standard SIP over WebSocket,...

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web (though official support for browser-related issues is not provided). The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent.

Teleweb is a simple but very efficient call center software. It is the only solution out there that is completely wireless and hosted online. No need for landline, softphone or Voip. All you need is your computer, a headset and you can call the world online.

Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.