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This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIdial inbound/outbound contact center application. The suite is scalable across multiple Asterisk servers.
Current vTiger CRM integration is to control the Asterisk (soft) PBX to establish and log calls. This call is established by the vTiger user of the vTiger web based GUI. FreeSWITCH can be configured as a similar soft PBX and so the goal is to get vTiger to cause Freeswitch to establish SIP connections from the vTiger user's phone to the customer phone.