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HelpDEZk is a powerfull software that manages requests/incidents.
...Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time.
It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used.
If you want to get/give some work to your colleagues/manager/... with easy web Interface and using out of the box - then this is your software.
Use bootstrap framework --> usabel on all browsers incl. mobile devices.
It is designed for companys (or privat) internal workflows - no external user access at the moment - no external ticket access (without a given user).
Tickets with subtickets and many more features :-)
ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.