Search Results for "itsm"

...This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes. ...

This module add Stockage Infrastructure Items for Combodo iTOP (ITSM & CMDB management). See Sourceforge Wiki for installation help.

The ServiceNow Data Mart Loader (a.k.a. ServiceNow DataPump) is a Java application which uses ServiceNow’s Direct Web Services (SOAP) API to extract meta-data and data from your Service-now ITSM instance. The application automatically creates and maintains tables in an Oracle or MySQL database. Please view the Wiki Quick Start Guide for instructions. NOTE: This project has been rehosted on github (see https://github.com/gflewis/sndml). The updated version has been tested with Geneva and Helsinki, but the GUI is no longer supported.

An implementation of Help Desk / Service Desk using the best practices of ITIL ITSM