Search Results for "servicenow"

...Keep everyone on the same page while prototyping your latest innovation, or simply planning sprints or managing production incidents. Execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow. Seamlessly switch from chat to audio calls and screenshare without switching tools. Checklist-based process playbooks with workflow orchestration in one unified location. Orchestrate and execute repeatable processes with better command. Accelerate productivity and reduce risk without sacrificing security.

...Agents lose a lot of time trying to navigate all those different sources of information, and in the meantime, the customer waits for an answer. Amazon Connect Wisdom connects relevant knowledge repositories with built-in connectors for third-party applications like Salesforce and ServiceNow, as well as internal wikis, FAQ stores, and file shares. With Wisdom, agents can search across connected repositories to find answers and quickly resolve customer issues. In addition, Wisdom uses real-time speech analytics and natural language processing (NLP) from Contact Lens for Amazon Connect to detect customer issues during calls, and then provide agents with recommendations and answers. ...

Effortlessly manage and switch between your ServiceNow instances without losing track of your records! With SN Instance Switcher, you can navigate between multiple environments seamlessly while staying on the same record. Perfect for administrators and developers working across multiple ServiceNow domains that share the same configurations and sys_ids. Key Features: Switch Domains: Change the domain of the current record with a single click.

Using nothing but ServiceNow ODBC and MS SQL !

The AltServiceNow project has been abandoned. Please check out the replacement ServiceNow::SOAP module in CPAN or MetaCPAN at https://metacpan.org/pod/ServiceNow::SOAP

The ServiceNow Data Mart Loader (a.k.a. ServiceNow DataPump) is a Java application which uses ServiceNow’s Direct Web Services (SOAP) API to extract meta-data and data from your Service-now ITSM instance. The application automatically creates and maintains tables in an Oracle or MySQL database. Please view the Wiki Quick Start Guide for instructions.

Automation of the ServiceNow UI using Selenium Framework with BDD