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If you have questions, are confused, or just want to understand our product better, we've got your back. Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

Lita is a chat bot written in Ruby that brings more fun and efficiency to your favorite chat service. Through its plugin system, Lita can be connected to different chat services and display new behavior preferred by those who use it. It's ideal for businesses that want a chat service that is not only efficient, but friendly and personalized as well. Lita can become your very own robot companion, tailor-made for your business. Lita can be customized according to your company's culture and needs. It can be used to automate various time-consuming and error-prone tasks, while also letting your company members have fun and create a sense of community.

...Best used with Rails, but can be used in a standalone app. Supposed to be used in webhook mode in production, and poller mode in development, but you can use poller in production if you want.