Open Source Ruby Business Service Management Software

If you have questions, are confused, or just want to understand our product better, we've got your back. Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile. Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support. Connect your Facebook pages and start replying to the direct messages to your page. Connect your Instagram profile and start replying to the direct messages. Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned. Connect your Telegram bot and reply to your customers right from a single dashboard.

Chef is an infrastructure-as-code framework that automates how servers are configured and kept in the desired state across fleets. You describe system intent in Ruby-based “recipes” and “cookbooks” made of resources (packages, files, services, users, registries, and more) that converge idempotently, so repeated runs only change what’s necessary. Its client regularly gathers system facts, evaluates policy, and enforces drift correction, which makes environments reproducible from bare metal to cloud instances and containers. Chef’s ecosystem includes roles, environments, and Policyfiles to scope configuration for different stages and teams, plus handlers and notifications for operational visibility. It integrates with secrets stores, package managers, and service managers on Linux and Windows, while custom resources let you encapsulate domain-specific logic cleanly.

Helpy is a modern, self-hosted, on-premise customer support helpdesk platform designed from the ground up to give your customers a heroic customer service experience. Written in Ruby on Rails, Helpy seamlessly integrates support ticketing, Knowledgebase and a public community into one powerful solution. Helpy powers your helpcenter by providing a host of exceptional features, including multichannel ticketing, a full text searchable and SEO optimized Knowledgebase, community support forums and more. Helpy lets you harness the power of automation with Carin™, a customer support bot that can answer up to 90% of Tier 1 questions autonomously. All this and more guarantees better performance results for your helpdesk staff and the delivery of outstanding customer service experiences every time.

Naraio is LAMP like software. It contains Apache, MySQL, PHP, Perl, Openssl, Phpmyadmin, OpenLDAP, Subversion, Ruby, Python, Phpldapadmin, and Trac. Trac and Subversion are authenticates user with integrated ldap. Naraio is easy, secure and flexible.

Log analyzer for Cognos Upfront audit logs.

Small problem tracking system for small problems

rTicket is a ruby on rails application written for use by IT guys in small companies rather than developers (bug trackers). It is designed to be simple and efficient to use/manage by using smart defaults and to be accessed via mobile devices.