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Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

ChangeGear provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. ChangeGear includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity.

As your users rely more and more on Cloud and Internet-based technologies, reliable internet connectivity becomes more and more important to your business. With Bigleaf’s proven SD-WAN architecture, groundbreaking AI, and DDoS attack mitigation, you can finally deliver the reliable internet connectivity your business needs without the limitations of traditional networking platforms. Bigleaf’s Cloud Access Network and plug-and-play router allow for limitless control to and from anywhere your traffic needs to go. Bigleaf’s self-driving AI automatically identifies and adapts to any changing circuit conditions and traffic needs—addressing issues before they impact your users. Bigleaf puts you in the driver’s seat of every complaint and support call with full-path traffic and network performance data, delivered as actionable insights, reports, and alerts.

ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.