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Off to OLF!

Source: http://www.meetup.com/TechXploration/photos/16980522/#276886682

d.

Hi folks,

I’ll be at Ohio LinuxFest this weekend. I’m looking forward to what I hear is an excellent conference as well as attending the sessions and meeting many of you. If you see me walking by, stop me and introduce yourself!

d.

New Community Manager

I am pleased to announce that Daniel Hinojosa has rejoined our team as Community Manager.

Daniel formerly served as the SourceForge Support Manager from 2007 to 2010. Daniel returns with his passion for Open Source software and helping the OSS community succeed.

Whether you’re meeting Daniel for the first time or reconnecting from the old days, feel free to reach out to him at d at slashdotmedia dot com

Going to OSCON

Hi folks, I’ll be in Portland, Oregon from Friday July 19 in the afternoon through Tuesday morning, July 23. If you are planning to be there, I’d like to meet you. Drop me a note at d at slashdotmedia dot com and we’ll set something up.

Cheers!

d.

SourceForge at Tek12

I’ll be at Tek12 next week. If you’re coming to the conference, I’d love to talk with you.

In particular, if you have a SourceForge project, I’d love to talk with you about it for the SourceForge blog – possibly record a podcast.

I’ll also be speaking speaking at the conference.

Tek is one of my favorite conferences. It’s small, but it’s filled with amazing speakers from the PHP world, and I always come away with new inspiration.

Looking forward to seeing you there.

Chris Tsai, Support Ninja

This week, Chris Tsai took a few days of vacation time, and I covered for him.

Let me clarify. When I say “I covered for him”, what I mean is that I tried, frantically, to keep up with the flow of email, tickets, and IRC queries, which Chris handles all day, every day.

Chris is our front-line technical support guy at SourceForge. He’s the guy that gets your complaints, comments, and bug reports, via the ticket system, email, and IRC. These queries vary from password reset requests and requests for documentation to requests for legal advice and help on getting some of our projects’ software working.

By the way, we are a project hosting company, and we have thousands of projects hosted here. We are not, and cannot be, experts on all of those projects, so requests for help on configuring FileZilla and editing audio with Audacity are redirected to those communities.

And we are not lawyers, and so request for legal advice are redirected to the Software Freedom Law Center.

I thought, when he showed me what I would need to do in his absence, that it would be a snap, and I would be able to get my own job done too. Not so. I quickly discovered that Chris is a support ninja, and that I can’t hope to measure up to his skills. It’s not that the volume of support requests was huge, but, rather, that because of the number of different developer tools we offer at SourceForge, Chris has to know an awful lot of things in order to answer the breadth of questions that are asked.

SourceForge offers revision control using Subversion, Git, and Mercurial. We have the ability to host various applications in your web space, as well as wikis, ticket trackers, databases, mailing lists, and discussion forums, and Chris supports all of these, with, as far as I can tell, a relatively small percentage of the inbound requests being escalated up to the second line of defense.

So, all of that to say, you are in good hands when you host your project at SourceForge.

Oh, and also, that Chris is never allowed to take a vacation again.