Vidyut Sahayogi for Android

App summary

Vidyut Sahayogi is a complimentary business/productivity mobile application published by the West Bengal State Electricity Distribution Company Limited. It centralizes several customer-facing electricity services to make managing supply, bills, and support requests easier for residents of West Bengal.

Getting started

• Create an account using your mobile phone number to begin using the app.
• The interface is designed for straightforward navigation so routine tasks can be completed quickly.
• Alerts and notifications keep you informed about service interruptions and updates.

Core capabilities

• Real-time outage alerts and status updates to keep customers informed about interruptions.
• View and pay electricity bills, with the option to download bill copies in PDF format.
• Submit and monitor complaints about electrical service issues directly from the app.
• Visualize past consumption using graphs to track usage trends over time.
• Access and edit basic account details from the profile area.
• Make payments through integrated mobile payment channels without leaving the application.

How to report problems

When lodging a complaint, you can choose from a variety of technical and non-technical categories, for example:

• Meter-related faults and discrepancies.
• Voltage instability, including high or low voltage events.
• Power outage incidents affecting supply.
• Service cable malfunctions and snapped conductors.
• Single phasing situations that affect appliance performance.
• Incorrectly calculated or disputed billing entries.

You can both submit new reports and follow the progress of existing ones via the complaint tracker.

Account information and consumption records

In the profile section you can find key registration and connection details such as:

• Installation number and assigned tariff code.
• Registered contact load and service address.
• Mobile number on file and other customer-specific notes.

Consumption history is stored and presented graphically so you can review usage patterns over weeks or months.

Language support and regional scope

• The app supports multiple languages: English, Hindi, and Bengali to accommodate diverse users.
• Vidyut Sahayogi is tailored for electricity consumers served by the West Bengal distribution network, so its functionality is primarily relevant to residents of that state.