Viable for Web

Product snapshot

Viable is an AI-driven platform for analyzing qualitative customer feedback. It helps teams sort, tag, and query open-ended responses, then turns those inputs into visuals and written summaries that highlight common complaints, requests, and questions.

Who benefits most

• UX researchers
• Product managers
• Customer support teams
• Marketing professionals

Sources Viable ingests

• Other external sources and miscellaneous channels
• Employee surveys
• Call transcripts
• Social media posts and comments
• Helpdesk tickets and replies
• Chat logs and live conversation transcripts
• Product reviews and ratings

Connectors and developer access

• Zapier
• Front
• Intercom
• Delighted
• Zendesk

Core capabilities

• Natural Language Processing for sentiment detection and thematic tagging
• Visualizations such as charts and diagrams that summarize trends
• A conversational Q&A interface that returns answers instantly from your feedback corpus
• Batch import of spreadsheets, transcripts, chats, and survey exports

Automated analysis and reporting

Viable uses GPT-4–style automation to create recurring, in-depth narrative analyses across topics like product strategy, customer experience, and marketing. These reports can range from short summaries to long-form write-ups and are delivered on a schedule you set. The platform also supports real-time NLP queries so you can ask plain-language questions and receive immediate results.

Aggregation and insights

As a Voice of the Customer solution, Viable consolidates feedback from across your stack, then produces metrics such as NPS breakdowns and sentiment summaries. Outputs are presented with dynamic, easy-to-read graphs and diagrams so stakeholders can quickly grasp major themes.

Why teams choose it

Viable combines strong data collection, automated tagging, and robust analytics in one package. For teams that need to turn large volumes of qualitative feedback into actionable insights, it streamlines data ingestion, organizes responses intelligently, and surfaces priorities through both visuals and written analysis.