Amber by inFeedo for Web

Product Snapshot — Amber by inFeedo

Amber is an AI-driven platform from inFeedo created to improve how organizations listen to and support their employees. It combines continuous engagement tracking with automated help tools to surface sentiment, reduce turnover risk, and simplify HR workflows through intelligence and automation.

Employee listening and insight tools

• Engagement analytics: consolidated dashboards and reports that reveal workforce sentiment trends and help pinpoint at-risk segments.
• Pulse surveys: short, frequent check-ins designed to capture up-to-date employee mood and feedback.
• Continuous listening: ongoing feedback collection that captures qualitative and quantitative input across the employee lifecycle.

Automated support and HR process streamlining

• Access optimization: features that speed up employee access to resources and self-service options, reducing bottlenecks.
• Intelligent ticketing: automated triage and routing that escalates complex issues to the right HR or people ops teammates while answering routine questions instantly.
• Query automation: instant responses to common employee questions, cutting down manual HR handling for repetitive requests.

Core technology and expert services

Amber uses inFeedo’s proprietary machine learning and natural language processing to interpret feedback and automate resolution pathways. In addition, the platform can be paired with inFeedo’s People Science Advisory — a consultancy offering that helps translate data into practical people strategies and interventions.

Alternative solution to consider

• Recommended alternative: Casetext (paid) — a commercial option worth evaluating if you’re comparing feature sets and pricing models across employee engagement or support tools.