Salesforce for Android

Android edition — quick summary

Salesforce for Android is the mobile version of Salesforce's AI-powered CRM platform, giving sales, service, marketing, and field teams secure access to customer data from virtually anywhere. The app enables users to manage leads, accounts, opportunities, cases, dashboards, tasks, and calendars while collaborating with teammates and using AI-powered Agentforce capabilities. Available through Google Play, the Salesforce mobile app is included with supported Salesforce organizations and synchronizes automatically with Lightning Experience.

CRM highlights

• Access leads, accounts, contacts, opportunities, cases, dashboards, reports, and custom Salesforce objects from your Android device.
• Use Agentforce AI to summarize accounts, automate workflows, answer questions, and complete business tasks using conversational prompts.
• Join Chatter conversations, manage approvals, update records, complete tasks, and collaborate with teammates in real time.
• Connect with thousands of integrations including Google Workspace, Microsoft 365, Slack, Jira, and Salesforce's broader cloud platform.

Built for work anywhere

The Salesforce mobile app allows employees to stay productive whether they're visiting customers, traveling, or working remotely. Mobile-optimized Lightning pages, offline capabilities for supported features, and customizable layouts help teams access important CRM information without returning to a desktop computer.

Interface and ongoing enhancements

The Android app features a personalized home screen, navigation optimized for mobile devices, voice-enabled AI interactions, and customizable Lightning pages. Salesforce continues updating the application with new Agentforce capabilities, Mobile Builder improvements, AI features, and performance enhancements.

Controls, customization, and Android integration

Administrators can tailor the mobile experience using Lightning App Builder and Mobile Builder while users customize notifications, favorites, navigation, and record layouts. The application also supports Android notifications, secure authentication, and enterprise security policies.

Performance and device compatibility

Salesforce supports Android 12 or later and is available for supported Salesforce editions and user licenses. The application receives regular updates that improve security, compatibility, and AI-powered productivity features.

Alternative to consider

• Microsoft Dynamics 365 — a mobile CRM platform that combines customer relationship management, sales automation, field service, and Microsoft 365 integration.